Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
I needed a replacement and Julia was very responsive, thorough, and helpful. I so appreciate customer service like this, especially in this day-in-age when it is often lacking. Thanks Julia and furlife! Emily D.
By Emily D.
I found out about FurLife collars a couple years ago, and wanting to get away from the chemicals in prescription flea and tick meds, I decided to give them a try. I was VERY PLEASED with how well the collars function and keep my 4 dogs tick/flea free. I ordered a new set for the dogs for this year, and while placing one on JuneBug’s collar the loop broke and the only way it would stay on was to duct tape it. I contacted FurLife and worked with JeAnne and Julia on the situation. they were very pleasant and helpful, and immediately put a replacement in the mail for JuneBug. These collars work very well for our 4 dogs - a 120lb. Mastiff mix (Bogart), a 70lb staffordshire pitbull (JuneBug), a 50lb. pittie mix (Cassie), and a 32lb Iggy/shepherd mix (HoneyBea). I appreciate JeAnne and Julia fast action and attention to the issue I had.
By Tenby W.
We bought two of these overpriced things for our dogs. They smelled good for a few days, then the smell faded, and we began finding ticks on the dogs again. On attempting to return them, was informed we'd need to wait until the 25-day point. We did, and kept finding ticks. On contacting them again, after that point, FurLife cheerfully offered a 40% return of our money. Messaged them back to explain that no, that's not at all satisfactory; even if they cave and give us a full refund, the review stays one star, because that's bad business.
By somnomania
Response from FurLife™· Apr 10, 2026
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the disappointment you’ve had with our collars. We understand how frustrating it must be to see ticks return, especially after expecting consistent protection. Our collars are made with 100% natural ingredients, and while many customers see great results, their effectiveness can vary depending on factors such as environment, level of infestation, and individual pet chemistry. In areas with higher tick exposure, additional preventive measures may sometimes be necessary alongside the collar. Regarding the scent fading, this is a natural characteristic of essential-oil-based products. While the fragrance may become less noticeable over time, the active ingredients are designed to continue working. We appreciate your feedback and are continuously working to improve both longevity and performance. We’re also very sorry for the frustration surrounding the return process. Our policies are in place to allow enough time for the product to show its intended effect, but we understand how this experience may have felt unsatisfactory, and we take that seriously. We would really appreciate the opportunity to review your case more thoroughly and work toward a better resolution for you. Please reach out to us directly at [email protected], and our team will make sure your situation is handled with the attention it deserves. Thank you again for your feedback. It helps us improve, and we hope to have the chance to restore your trust.
Jeann, Julia, and Patrick were wonderful in resolving my problem. Thank you Furlife.
By Cynthia
Julia was very helpful and I really appreciate how quickly she got this issue resolved. Very satisfied
By Barbara P.
Quick response. I wasn’t really looking for a replacement, I just wanted to communicate the defective item I received. Not only did they insist on a free replacement, they shipped it out same day.
By Sarah E.
Ramon and Julia helped me with the issue of a missing collar in my order. They were polite and helpful and I appreciated their response after the disappointment of one of the collars not being in the order. Thank you!
By Melodie S.
I had a little mishap with the original pendant and emailed them with my concerns and immediately got an email from Julia saying they are replacing it I considered this unexpected and am so happy with this small company customer service highly recommended
By Greta L.
