GetFPVReviews of getfpv.com

well their shipping on a small item is overly charged plus the shipping insurance is overly priced, plus I just don't trust them any more, went instead to Caddx USA, takes longer, but trust worthy and their products work when you get them

Ordered a new drone along with some accessories. Though the drone is in stock and one of the two accessories, the order will sit in "Processing" status for four weeks while GetFPV waits for the third item. The payment cleared the day it was ordered, but the only way to get any info on the status of the order was to actually contact the support desk. Online order status does not show what is being backordered. Amazon has set some new standards for customer service, including providing timely information concerning backordered merchandise. It looks like we will be waiting four weeks after the payment has cleared for merchandise to ship. Unacceptable!

So I had an initially positive experience with the team at getFPV but after placing my order their system decided to arbitrarily flag my purchase and rather than contact me getFPV just canceled my order. Canceling the order wouldn't be such an issue but because of this my order then contained items that would be backordered (items that weren't backordered before them canceling my order). I would highly recommend not dealing with this company; its not really worth wasting your time.

Ordered the diatone MXC 349 HD and when it came it had no manual or tools to assemble the props. Had to resort to Google and YouTube to figure out how to use it and buy tools on Amazon. Will not be buying from them again.

I used to really like GetFPV, but on my last order which was last night at 8pm, I placed an order for about $150. At about 11:30pm I looked at my invoice and realized I forgot two batteries. I ordered the two batteries and asked to combine with my earlier order. At 6am, I get an email from them "We apologize for any inconvenience but we are unable to combine orders for shipping as we pack and ship very quickly, and our systems are not set up for order combination." It's Saturday, they aren't open, they aren't open on Sunday either. How have you packed up my order in the middle of the night on a day you aren't open? So, I asked if I need to cancel both orders and reorder so I don't have to pay double shipping and this is the response I got: "The order ending in 8916 was packed up yesterday and the other is still processing. I cannot cancel the packed up order. Would you like to cancel the other? Our system does not allow us to combine orders. I apologize for the inconvenience." So, they packed up the 8pm order Saturday night but not the 11:30pm Order, and I can only cancel my second order. This is Sunday, nothing has shipped, no tracking number, and you are telling me you can do nothing for me. You say you can't even cancel the order and it hasn't left your warehouse. Sorry GetFPV, this will probably be my last time ordering from you.

Good looking website and great products, the problem is that I tried 3 bank cards to pay and none of them worked (the 3 of them work just fine on other websites). Since I'm in France I contacted supports and the only answer I got that this was a fraud detection issue and to try another payment method. So I bought my products elsewhere.. too bad

So, I've been a customer of GETFPV since 2012 and that should tell you something. I took a break from the hobby for a few years but now I'm back and I am completely shocked at what has changed since I moved away from the hobby a few of years back. FIVE orders in the past 5 weeks from me. Most were okay but one had an issue with the hardware and one has gone MIA and is allegedly in "Return to Sender" mode via UPS. So what? Not their fault ... I agree. It was their response to both situations that has me wishing I found this site before tonight. GetFPV wouldn't honor the hardware issue - threw it over the fence to the manufacturer who provided an even weaker reply than the GETFPV reply. I couldn't fly because I needed batteries and the weather was bad so I was outside of their BNF window. Okay ... fine. GETFPV didn't even bother to respond on the 2nd reply. Regarding the shipment that has been en-route for a over a week and is now showing as "RETURN TO SENDER". This is an item that is out of stock everywhere, an item for which I had ordered the radio, receiver, and 4s batteries that they recommended. When I asked what the next steps were, they said "once we get it back, we will process a refund OR you can BUY IT AGAIN NOW or when it returns". Really? It is out of stock, a very popular item, and I happened to grab the last one. I have already paid for it. You are NOT Amazon with a 2 million square foot warehouse to lose things in. I replied, nicely, with a request to simply ship it to me again. I even offered to pay for priority mail. IGNORED. NO REPLY from them at all. Why in the world would I put out ANOTHER $211 for an item I already paid for? You have to be kidding me.... I understand policies but I do not understand terrible customer service. Their inability to even offer the slightest amount of help will, and has, shifted my money to another vendor that actually seems to care about my experience. Sorry GETFPV - you've gone the way of the far too many formerly awesome companies. You've lost your way. You've lost your connection to your customers. And finally, you've lost my business forever. If you enjoy sending your hard-earned cash to a business that has zero interest in you - then by all means, keep spending. I refuse.

I wanted to buy it on Banggood first but I thought that I'd support another website but never again. Don't buy from GetFPV if you don't live in America. I bought a fatshark HDO2 en ImmersionRC rapidfire for a total of around 620 $ The shipping cost was a whopping 40 $ (the cheapest) but AFTER the purchase you get a mail from the courrier that you have to pay an EXTRA 214 $ for customs. NOWHERE is there any warning on GetFPV during the purchase that the customs could get so high.