FindsterReviews of getfindster.com

Love this place. I will come here any day I don't have work. Only bad thing is the smell is a little off but I don't mind it but my kid didn't really like it but still. I will come here 100 more times before I die. I recommend this place for anyone.

I have tried two previous pet trackers in the past year for my cat, and both came up wanting. They only worked what seemed like half the time, and ended up being as frustrating as they were helpful. Findster was more expensive up front than the other two, but easily rationalized with the lack of a monthly fee, so would cost less over time. I decided to go for it after the experiences I had with the other two. I'm very, very glad I did. The technology it uses seems much more reliable than the other GPS trackers I've used, and I'd say the Findster works 95% of the time. It does exactly what it's supposed to and it does it well. I'm really happy with the reliability it provides and the functionality of its features. I was a little worried about the size of the Findster on my cat (12 lbs), but it's just about fine. A little big, but totally wearable for him and he seems totally OK with it. It's very lightweight, so it doesn't seem to bother him at all. The only downside is that it has a shorter battery life than the other trackers, but I just charge it after every time he comes in - a small adjustment to make and not a big deal in the grand scheme of things. Really pleased with the product.

We use this on our mid sized cat so needed something not too bulky. Most importantly, no monthly fees! The app is really amazing and we actually have a lot of fun with it knowing Rocky’s paw prints!

Buyers beware! When I ordered my tracker, it says it comes with a free month trial of their Vet subscription. When I created my app account to use the tracker, I didn’t enter in my card or order information, and I didn’t show any interest/use their vet messaging service. A month later I got a charge of $4.03. I was baffled and reached out to customer support immediately. They have not explained how they connected my card information to my app account and they have refused to refund me my money. Looking through their community comments on their Maven page, I’m not the only one who has been through this. As $4.03 is such a small amount- many other people may be subscribed without realising it. Definitely check your bank statements! It’s such a shame because I really wanted to use a “No Monthly Fees” device that was effective while hiking. I did hours and hours of research and this was the best fit for that need. But now I just can’t trust the technology if the company itself isn’t dedicated to supporting its customers. Update 1/08/2021 The company has replied to my review here saying “ Hello Stephanie, Thank you for your review. As you can see from getfindster .com/store, a monthly fee is automatically charged after a trial of 30 days. This fee is for Findster Care, an additional service we provide. If you want to cancel, simply contact our support and we'll do it. Best regards, [Customer Service Representative's Name]” Should they edit their reply, I have a screenshot of the original text. Again- they do not explain what information they retained to connect the information from making your purchase, to your account you create via the app. There are a vast number of people that could be signed up without realising it, as $4.03 (the 3.99+tax) is such a small amount it could go unnoticed without a diligent review of one’s spending. Let the record show did reach out to the company on multiple occasions and they refused to refund my money. I have since taken additional steps to make sure others are made away of this issue and to make sure this never happens to anyone again. I’ll update as I find out more. Update 4/21/2021 Per Findster's request, I removed their Customer Service's Representative's name. Which is a joke, because they signed their name within their reply. Seriously, look at all their replies, it's signed by the same person. Now if only they were so willing to give me my money back!

UPDATE: I have just received an email telling me they will only refund my 3.99 unwanted subscription if I remove the below review. I am beyond disgusted with the behavior of this company. — Please be careful with this app. I ordered because I didn’t want to sign up to a monthly subscription but they still continued to charge me via Paypal. When I asked for a refund they said it my fault! Additionally I had accidentally registered my cat as a dog and tried to amend on several occasions but they continued to send be automated dog messages. The activity tracker battery seemed to reduce in capacity after 1 month and is not accurate in terms of locations. I am really quite disappointed all round and still awaiting a refund on the vet subscription! 😩.

By far the best pet tracker I've used.

We been using the Findster tracking device for more then 3 years. We live in the countryside with no mobile phone signal and it works brilliantly to see where our Bengal cat, Bobacat, is roaming and to go and get him if he don't return when it get dark as there are plenty of foxes and badgers around. There has been a lot of improvements over the last few years. In the early days we had a few technical issues but it was sorted out quickly by the support department. We use 2 modules and change them around after 6 hours.

I still stand by my review but I will add that the company has returned my money they sent a prepared slip to be returned by a courier at no cost. They would like me to close my post down but I still stand by the fact that the product just doesn’t cut it. Facts are facts. More needs to be reviewed to make this product better. I have seen quite a few reviews that haven’t been good for the company. I am sorry for that but this is about showing the public that the product has problems. My dog went miss twice with the tracker on and I had no hope of finding him. It didn’t track him but instead said he was right next to me. Then another time when he was with me twice this happened it said he had wondered outside the save zone.