Quick response
Thank you to Mathilda for a really quick and helpful response to my order query.
By Clare G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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780 reviews
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Clean beauty that actually works. No BS, no fillers, no harmful chemicals. Vegan. Free from parabens, silicones & PEGs. Clinically dosed actives that deliver.
Cellu (getcellu.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 447 reviews with 5 stars · Clear filters
Thank you to Mathilda for a really quick and helpful response to my order query.
By Clare G.
I put this company through so much mix up with order then delete then order and they sowed so much patience and very polite. Sorry for the mess around but you understand my reasoning and I thank you so so much 😊
By Dianna B.
Had a slight issue with my order, and the response was fast and helpful. Problem now resolved, with follow up to make sure I was completely happy. Excellent customer service!!
By Linda
Wonderful customer service with excellent prompt communication. GREAT products that give the results I paid for.
By Vicki B.
Unfortunately, one of the ingredients did not agree with my skin. Cellu offered me a prompt and full refund without having to return the product. I will share it with others who have less sensitive skin than I do and hope they like it.
By KRISTEN P.
I initially placed an order for skin oil and realized via my email confirmation that I had signed up for a recurring subscription instead of a one-time purchase. I immediately contacted their customer support to cancel it. They were incredibly nice, hassle-free, and responded right away to cancel the accidental order. To make things even better, they helped me reorder the skin oil as a one-time purchase at a discounted price! While you should still double-check your cart at checkout to avoid accidentally opting into a subscription, this company's excellent customer service has completely won me over. I'm happy to buy from them again and highly recommend them!
By Sandra H.
I have been using Cellu Overnight Firming Oil from 25th August 2026 and my previously crapey upper-arms and wrinkled knees are definitely better for using the oil after bath before bedtime. I still have a fifth of the left!
By Pleachy
I’ve only just started to use Cellu, but so far I’m pleased with the results. A lovely think moisturising oil, I will endeavour to keep a close eye on progress on skin
By Sara