GetawayDealz.comReviews of getawaydealz.com

10524 Moss Park Rd. Ste 204-729, Orlando, Florida

Write a review Call Directions Website

The Fair Hearing score

4.0/ 5

Great

583 reviews

GetawayDealz.com4.0Great

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About GetawayDealz.com

GetawayDealz.com is a leading provider of highly discounted vacation deals to some of the most popular destinations in North America, Mexico, Asia, and the Caribbean. We are able to provide these highly discounted vacation deals in exchange for guests agreeing to attend a 90-120 minute sales presentation of our resort partner's vacation ownership programs and products. We believe that if we offer the best deals and service, we can continue to build upon the success we have enjoyed since founding the company in 2010. We look forward to serving you and helping you to book your dream vacation.

GetawayDealz.com (getawaydealz.com) has 583 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Website: getawaydealz.com
Category: Activities & Tours
Location: Orlando, Florida
Listed on The Fair Hearing: 2026

More in Activities & Tours, Florida

Write a review

Nov 18, 2016

Horrible Company, even worse customer service

This was by far the worst experience I've had with any sort of a company, let alone a travel company. Their customer service is an oxymoron as they do not offer any service and/or offer any sort of accommodation. I booked a trip and the Salesman who I booked the trip with was extremely aggressive and pushy with getting me to sign up ASAP. He went over the terms and conditions making them seem "straight forward and nothing special" he then told me to go on my phone (while driving) to check the boxes ASAP because the rooms were selling out very quickly. We were charged an extra $60 dollars to have another couple in our room (my brother and his wife) which I willingly paid. Upon getting to the room it was not as advertised as there was not two beds and it was a cramped one couple room. After I got home I noticed that my credit card was charged another $90 unknowingly and without consent. I called the company and they placed blame on the hotel and said that a manger would need to review it and go over my recorded conversation. No one called me back for four days. I called every day to check the status. Finally after four days I got a hold of a 'manager,' Lil who was incredibly rude and kept interrupting as well as raising her voice. She offered no help in trying to get these charges reviewed, insinuated I was a liar and also told me "It is what it is." I have never had that level of horrible customer service ever in any of my dealings with any company. I have no idea how GetawayDealz allows someone with that level of rudeness be a manger at their company. I would urge everyone to stay away from this company as they will try to take advantage of any upcharges they can. Their customer service is horrendous and if you talk to a manager like Lil you will not get anywhere and will be even more frustrated.

By Anthony

Response from GetawayDealz.com· Nov 30, 2016

Our intention is to never have a situation such as yours, as our goal is to provide a great vacation value and experience to all of our travelers. This is why we provide all of the terms of the offer in writing and have them electronically signed by all of our clients prior to taking payment or confirming the reservation. In this case, they were presented to you and electronically signed. The terms clearly state that the offer is not for group travel, and that violating the terms of the offer results in a penalty charged which was assessed to you as provided in the terms you agreed to. The penalty charged is not a profit for our company, it is to recoup the potential loss we experience when a client is disqualified for not abiding by the terms. Unfortunately, even though you did receive those terms and sign them, you did have a family member book a package and travel on the same dates in violation of the agreement. We will certainly review the issue internally in regards to the style and tone of communication from our member of management. We agree, a professional approach, even in stressful situations is a must in dealing with customers.