AKKOReviews of getakko.com

Unfortunately my experience was not nearly as great as that described by others on this site. I can't comment on how they respond to a claim as I only had them about a week. I was trying to insure my brand new Galaxy Z Fold4 and followed their app's instructions for capturing screen images in a mirror as that is what they use to prove ownership and status. Unfortunately things were not that simple and I was soon corresponding with support. The largest issue is there seems to be no way to edit an added item so my new phone was in there per their app's instructions, which proved incorrect/incomplete as their support person was telling me with a Fold 4 I needed an additional image of the inner screen which their app didn't mention. No problem I think, I'll just edit my item and append a new image they need. Well there is no way to add to my phone which is not covered yet because they don't have everything they need yet and support's only offer is for me to delete and try again. I even sent along the image and my receipt to their people to edit my item for me. I know they can because they edited the purchase price previously. The support people really seem to be hit or miss. Some were good while others obviously didn't even read my updates. However even the good ones couldn't help me get my phone registered properly so this insurance was useless to me. Another reason I canceled in that first week is that I had purchased the full plus 25 electronic item coverage plan, but that too proved problematic as when I went to add my Lenovo Legion laptop to my list of covered items; I found that despite the Legion line being current and popular and mine only purchased in March, Akko has no record of this product line in their list of Lenovo laptop models. When asked the support people tell me some workaround to try... I'm thinking they should fix their lists and work to have the product registration process far more seamless. The simple fact is that after 5 days of purchasing their insurance and a half dozen emails back and forth, I still was not able to insure a thing with them and that really put me off. Update: So now I get a message telling me that unless I send my AKKO account number, phone number, and full name (the very same displayed on this site) that my review will be deleted. I did send it along but given my 5 days of email every day to AKKO, the fact that I just canceled and left this review an hour later the very same day and morning, and my name is displayed; you would think they would know who I am. Talk about making me feel even more like a number LOL

The claim process for one of our phones through AKKO was super easy and quick. The claim was approved within a few minutes with instructions on how to get the repair done. We had to pay out of pocket but the refund was issued in less than 6 hours after I provided the receipt.

The communication was clear and fast. They replaced my phones without any problems and the wait time was amazing. I was definitely pleased and will recommend them to everyone.

Easy and straightforward enrolment and claim procvess.

Great experience overall. It was my first time ever using a third party insurance company. I was worried when my phone was damaged that it may not go smoothly. I was pleasantly surprised at how responsive the Akko team was to help get things resolved. Highly recommend.

Last time I checked this company’s page there were only negative reviews but they listed as 4.7 star business. I pointed it out to their marketing YouTube account. Now there is a handful of reviews from the last 2-3 months raving about this company. Bugged maybe nefarious collusion with bad business at worst. Anyway. This company denied my claim because I have a renters insurance policy. They told me to go file a claim with renters and they would take care of the rest. Well most renters policies cover well over the maximum akko’s policies cover so there would have been no need to go back and forth for weeks about the recent loss event I faced. I don’t know what laws allow insurance companies to force a consumer to use one policy over another but I purchased Akko to cover my personal electronics. If they won’t cover a loss because a consumer already has a homeowners or renters policy then they ought to be crystal clear about this. It really agitates me to think about my paying Akko month after month to safeguard my electronics and then being turned away when something awful happened. They were aware from the start that I had a renters policy I was t interested in invoking and they requested information from me about the incident. I’m not even sure they actually processed a formal claim for my incident. All of this business was done via email. They don’t seem to have people you can actually speak to but at least everything is done in writing. my experience with then was so awful that I question if any of these 5 star reviews are legitimate. My tip is to go with apple care or all states gadget insurance. Akko is just as bad as assurant ime.

The claim was super easy resolved very fast great customer service the only thing they could Improve is allowing us to choose where we would like to get our devices repaired, because most local shops don’t have genuine Apple parts which is major negative because Apple care has genuine parts and ultimates repairs. But overall this is an amazing insurance and I highly recommend it. If you have a lot of devices cause you can get all of your device is covered . But overall this is a amazing insurance and I highly recommend it if you have a lot of devices cause you can get all of your devices covered by one service so they paying a lot of money for different services.

Once I was able to communicate with AKKO through email, it was a very simple process! I was also quite surprised that a new iPhone screen only cost $29 instead of the $329 it would have been. I plan on adding more devices in the future!