Affordable Phone Coverage
The app was easy to use and my phone was repaired in the same day.
By Manny W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
715 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers.AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment.Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan.Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote!What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market.With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.
AKKO (getakko.com) has 715 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
715 approved reviews, newest moderated first
The app was easy to use and my phone was repaired in the same day.
By Manny W.
I've been paying for this insurance for 3 years and was hoping to never figure out if it would actually come through. My apartment was broken into, and 2 laptops that were covered by Akko were stolen. I sent in a police report (because it happened overseas) and some photos showing the entry was forced. I got a compassionate and quick response from the team. I didn't get the full purchase value back which would've been nice - because I'm going to buy new computers, not refurbished ones - but something is better than nothing. I was actually surprised they didn't make me jump through more hoops to make a claim. I'm thinking about adding on the $4 identity theft insurance because after going through the burglary...I'm all about insurance for a rainy day.
By Christina F.
Great service
By zmanos
That's great
By Temp
Broke my pixel fold and they were great to reimburse me. Got the funds in minutes after approval via venmo
By Alex P.
Company will try to find any excuse to turn down any claim. Original excuse was photography on application interesting since they collected my money for over a year. Now after I canceled they are still pulling money from my bank so to stop that I had to close the account!
By John O.
Response from AKKO· Sep 24, 2024
Hi there, Thanks for your feedback. We wanted to respond here to provide some additional information and support as we have not heard back from you. Unfortunately, upon reviewing your accounts we do not see that you have filed a claim. Additionally, when you reached out for assistance our team provided you with the steps on how to add your device as well as the required verification photos to your account. At your request, your account was cancelled, and you will no longer be charged after your billing period. You can read our more about our cancellation terms here: https://help.getakko.com/en/articles/4339836-how-do-i-cancel-my-akko-plan However, as you were a long-time customer we are happy to continue to provide support to you here. If you have any questions or need assistance with your account and filling a claim please reach out we will be happy to assist you. Thank you!
Easy and fast clams service
By Donald S.
Good works as intended
By Ninh