Get SeleneReviews of get-selene.com

Write a review Website

The Fair Hearing score

4.1/ 5

Great

1,047 reviews

Get Selene4.1Great

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Get Selene

Get Selene is listed under Pet Stores.

Get Selene (get-selene.com) has 1,047 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: get-selene.com
Website: get-selene.com
Category: Pet Stores
Listed on The Fair Hearing: 2026

More in Pet Stores

Write a review

Dec 17, 2025

Lousy Customer Service. They don't care about the comsumer only the money.

I am not complaining about the product but their integrity, lack of customer service. They advertised that they are from the USA but in fact they ship it from China. I tried for weeks to train my dogs to drink from the fountains they would NOT so when I tired to return it they want me to return it to CHINA not USA. The cost of shipoping is outrageous. They only refund you 50% of the value and you have to pay the return shipping. This is the biggest rip off, a complete scam. The product does what they say it does but when it doesn't work the return is impossible. I wish we could STOP these companies that are ripping people. They know what they are doing when they say it is from the USA. They know a lot of us would not buy if we knew it was coming from CHINA. Don't buy it a lot of dogs can't get use to the flowing water. Your stuck with it. They have been in touch with me serveral times but only to tell me I have to return it to CHINA. It costs more to return it to CHina than it did for the product. Their ad stated that it was for US. They shipped it from their warehouse in the US but the return has to go back to China. They know what the shipping will be. The refund is 50% of the cost of the product. They gave me suggestions how to condition your pet to the fountain. I tried ALL of them and nothing worked. They said if they didn't work that they would work with me to resolve the situation. THEY DIDN'T, I don't care what they said. They are just trying to make it look like they care and that they tried to help. THEY DIDN'T!!

By Casey S.

Response from Get Selene· Dec 18, 2025

Hi Casey, We’re very sorry to hear about your experience and truly appreciate you sharing your feedback. At Selene, we take every concern seriously and always strive to communicate clearly with our customers to resolve any issues. We understand that returning a product can be frustrating, especially when it doesn’t work out for your pets as hoped. Our team has been in touch with you multiple times to provide guidance, offer solutions, and clarify your refund options according to our policies. We always aim to provide flexible options, whether that’s a refund, replacement, or additional support to ensure our customers feel taken care of. We value every customer and their experience, and we are committed to assisting each person to the best of our ability. We’re sorry that this situation has caused disappointment, and we will continue to learn from feedback like yours to improve our services. — Selene Customer Support Team