Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
61 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Autobody repair facilities in Canada and United States. Offers towing and car rental assistance. Service overview, location information, and contacts.
Gerber Collision & Glass (gerbercollision.com) has 61 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
61 approved reviews, newest moderated first
This company suck! They don’t know what they’re doing and the ladies all have attitude problems if you want your car repaired correctly do not take it to this company. I witnessed one of the workers cussing a customer out after the customer called and complained about their repairs I had a bad feeling about this place Farmington mi location need to be put out of business asap!
By Asha L.
I recently had work done on my front and rear bumpers, and the quality is disappointing—there's excessive orange peel, making it look like it was done by an amateur. When I tried to schedule an appointment to have it corrected, Gerber refused to provide a loaner vehicle, even though they need my car for the entire day. I have work and other commitments and can’t spend the whole day waiting. It’s unfair that I should bear any costs or inconvenience due to their subpar repair work.
By Jared
Very difficult to work with. Wouldn't give me a window of when they would be coming out to do the work. Had to replace parts 3 different times as they were using off brand parts. Was yelled at by staff. Highly unprofessional.
By CH
What a mess. I was just in there and they have no idea what is going on. The women are all confused and the long hair one is toxic as hell. What a smart ass. Don’t go here.
By Gregory B.
Great job on my brand new rav 4
By Debra B.
DO NOT GO HERE My insurance company recommended them and they didn't do a good job. Made them redo it, they had it two more weeks and still looks like a highschool shop class put it together. Fender and bumper don't line up, They used cheap aftermarket parts and told me they used OEM parts. No comunication, Verry rude after I pointed out what was wrong and then they told me "thats the best that they can do". Go somewhere else!!! Gresham Oregon
By Kevin H.
my insurance company recommend I go the Gerber Collision in Melbourne FL on Hbiscus Street. I was happy with the previous service I received in the past at Tire Kingdom, but my insurance company said I needed to go to a shop that could do more sophisticated repairs. Big mistake!! Gerber had a local Firestone replace 2 tires however, Firestone never tightly secured one of my hubcaps. I have never lost a hubcap previously even when I hit 2 different curbs. I requested from Gerber, at a minimum, a used hubcap. I called Gerber at least 8 times over the last 3 months requesting the status of my hubcap. I was told repeatedly they would get me one. They never did! Do not go here!
By Dawn H.
The work performed on the vehicle was poor as they left swirl marks on the vehicle. They also cut corners to make insurance company happy. The repair shop does not care about the customer and when it was time to get them to correct a problem they refused to take the car back. Do not recommend anyone to go there. This shop should be closed down if others see the review. I would give them zero stars as they are in bed with insurance companies to make the work cheap and that is what they provide a cheap job.
By Rick
