GeologieReviews of geologie.com

Response from Geologie· Oct 14, 2022

Appreciate your feedback, Allan! Our team was able to confirm that you did indeed complete our initial diagnostic with a personal photo submission, opted into a membership with us and then canceled recurring orders yourself after your first 90-day order processed and shipped. It looks like that's set to be delivered today, by the way. Subscription details are also communicated clearly at a few different points along the purchasing journey, and any needed updates to membership preferences can be made along the way through our flexible account controls.

Response from Geologie· Oct 9, 2022

Sorry to hear that, Nick! We don't accept returns of subscription orders to ensure that all of our products are shipped directly from us to our customers. We outline that policy in our FAQ's, during our diagnostic and via email after your first purchase with us. If our team can help dial in your regimen for you, please don't hesitate to reach out at [email protected]. We do anticipate a transition period that can lead to new breakouts when you first get started with a regimen, but this typically passes quickly and our team of skincare experts may also have some application tips or a regimen tweak that can get you to the results you're looking for faster.

Response from Geologie· Oct 12, 2022

Glad to hear we could get you sorted out, Zachary! Hope things are continuing to go well with your regimen, and we're here for you if you need us :)

Response from Geologie· Oct 18, 2022

Thanks for sharing your feedback, NL, and sorry to hear about your experience. We requested some additional details from you via Trustpilot so that our CSM could look into this further and address your specific concerns, but we haven't received a response back from you, assuming you'd prefer to remain anonymous. Keep us posted if you're able to share more, and our team lead is happy to get you taken care of. Regularly scheduled regimen orders are prepared in advance and receive priority shipment to ensure the fastest possible delivery for our members. All of these orders ship the same day they process. Delays in transit are not common, but they do happen from time to time. If yours experienced a specific delay we can address, please don't hesitate to provide the customer details we requested so we can lend a hand with that. Our goal is to be transparent throughout the entire sign-up process, make sure our customers know what to expect from their memberships and make orders easy to manage. We're also always happy to work with folks one-on-one if you feel that our policies haven't been fair or communicated plainly. To be clear, our customer support team does not recommend filing credit card disputes, nor do they threaten customers who choose to do so. Due to a rise in friendly fraud targeting e-commerce businesses, we are compelled to investigate any such filings and work closely with folks on a resolution who purchase legitimately. Again, very sorry we couldn't provide you with the experience we always strive for. If you're still open to further assistance here, we'd love the opportunity to address your concerns personally. Just hit us up or respond to the TP request for additional details and we can take it from there.

Response from Geologie· Oct 10, 2022

Appreciate your feedback, Johnny. We mention subscription details in no fewer than five different locations during our diagnostic, trial checkout page and order confirmation email. You would have also explicitly consented to receiving recurring orders during purchase of your 30-day trial in order for a subscription to have been generated. If a customer ever needs to make changes to their subscription preferences before the end of the trial, all that's required is an update via their account page or outreach to our support team for assistance. We also do not tolerate abuse or harassment of our customer service team via expletives and threats to their well-being, which is why our social media team took the action they did. Happy to assist further if need be and you're able to keep communication civil.

Response from Geologie· Oct 12, 2022

Very happy to hear that, Aaron. Results are all about consistency, and we're glad that you've stuck with the regimen to see them. Never hesitate to get in touch if our team can lend a hand with anything, and keep it up!

Response from Geologie· Oct 19, 2022

Glad to hear our team could get you taken care of, Brandon! Hit us up if we can help with anything else moving forward.

Response from Geologie· Oct 5, 2022

Thanks for your review, Art. Details surrounding our subscription plans are communicated clearly before, during and after purchase of a 30-day trial order with us. Additionally, in order for a subscription for recurring orders to have been generated, you would have needed to give explicit consent to it before checking out with a trial order. We offer flexible account controls if you need to cancel or modify your subscription in any way in between trial orders, so don't hesitate to follow back up with our support team if any of this information was unclear or we can assist further.