GeologieReviews of geologie.com

Response from Geologie· Feb 16, 2023

Glad to hear Andy could help you with billing and regimen updates, Mike! It's been a pleasure having you as a customer, and don't hesitate to reach back out if we can help with anything else along the way.

Response from Geologie· Feb 16, 2023

So glad you found us through New Rockstars, Scott! We're big fans of the channel and happy to be working with them. Glad to hear that your skin's back under control, and don't hesitate to reach back out to our team if there are ever any adjustments you might need to make to the regimen along the way -- always happy to help with that! Keep it up and don't be a stranger :)

Response from Geologie· Feb 16, 2023

Excellent, George! So great to have you with us, and we always love to hear about the positive impacts our regimens are having. Let our support team know if you need help dialing anything in moving forward if your needs change.

Response from Geologie· Feb 16, 2023

Awesome, Damian! That's what we love to hear. Keep it up with the regimen and don't be a stranger :)

Response from Geologie· Feb 16, 2023

Appreciate your review, John! It sounds like our support lead reached out to get you taken care of. He'll look forward to hearing back from you there if there's anything else we can help with. To confirm, explicit consent was given to receive recurring orders during purchase of your trial order with us, and our team communicated that information transparently before, during and after purchase of the trial. We also offer flexible account controls if any updates might be needed to membership preferences in between orders, and it unfortunately doesn't look like you canceled prior to your latest order processing or reached out to our support team for assistance if any help with account management was needed. Our team of skincare professionals can dial in a regimen or delivery schedule to make sure you're receiving what you want, when you want it, and we also have a robust series of FAQ walkthroughs on every subscription update one can make. We're always happy to work with our customers on a resolution and did so here. Again, don't hesitate to follow back up with our team lead if you have any additional questions or there's anything else we can assist with.

Response from Geologie· Feb 16, 2023

Thanks for sharing, Patricia. Heavily discounted personalized trial orders do entail a membership that can be canceled or modified at any time in between orders, and we call that out in our advertising for them. If subscription's not for you and you'd prefer to order a la carte, we offer many pre-configured sets on our site as one-time purchases for full price. To be clear, too, we outline subscription details transparently in multiple places before, during and after purchase of any order that involves recurring purchases. Recurring purchases are also not generated for a customer unless they give explicit consent to receiving them. There is a zero percent change a subscription could have been initiated here without an opt-in for it. Our success lead followed up with you personally to resolve, and we're happy to keep the conversation going there, Patricia.

Response from Geologie· Feb 13, 2023

Consistency is key, Rayven! Happy to hear that you've been able to stick with your regimen and that you're seeing the results you wanted. Hit us up if you ever need any changes made to the regimen -- our support team's always happy to help :)

Response from Geologie· Feb 20, 2023

Hey Troy. Appreciate you sharing your experience, and apologies for the delay in receiving your order. It sounds like our success lead recently followed back up with you to make sure your issue was resolved, as our team does routinely view and respond to reviews here on Trustpilot to ensure that our customers are taken care of. We did encounter some significant shipping delays around the holidays and immediately after that we've since addressed and solved for. We're now providing customers with upgraded shipping services at no additional cost and are seeing those orders deliver quite fast, in about 3-5 business days for 90% of the U.S. We've also implemented new technologies that allow us to better monitor shipping trends while packages are in transit in case there's a widespread delay we can investigate and quickly resolve. To your last point of feedback, we do not lock customers into a subscription -- ever. Recurring orders are not generated for a customer unless they give explicit consent to receive them, and membership preferences can be updated at any time in between orders if a change is needed to be made to the products you're receiving, your next order date or if you'd like to cancel outright. Glad to hear that you were able to take advantage of these flexible account controls. Thanks again for sharing this, and we hope you enjoy your order, on us.