Genuine Authentic Brand LLCReviews of genuineauthenticbrand.com

Hello, I hope you’re well. I’m just getting in touch about my order #4136 for the Moncler x Palm Angels White Down Jacket. I’ve received the UPS tracking number, but UPS still appears to show that the label has been created and that they haven’t received the package yet. Could you please confirm whether the order has been dispatched, and if possible, let me know when it is expected to be handed over to UPS and delivered? Thank you for your help. Kind regards, Reece Turner

Have emailed them on 3 occasions no response, sent a tracking number it’s going on 7 days later and still no update

SCAM! Do Not Order from them.

HORRIBLE! One email confirming purchase after they quickly debited my acct. Not a word since and no shoes! Repeatedly tried to reach them. No luck and no response. Don’t buy from these people.

Never Again. The constant delays in shipping was ridiculous! Then on top of that the shoes I received was in a plastic bag and not in the original box as they were promised and these shoes are not authentic. They were missing items that should have come with the shoes. As I stated you got me this time but NEVER AGAIN!

I ordered a coat on 11/12/25, and nowhere in this listing did it state that it was in back order, out of stock, or a simple disclaimer. Not here. Genuine Authentic Brand thinks its better practice to list all their products as available, take your money, then leave you on a lurch for weeks. Joanne and Peter can foam at the mouth with their scant and empty replies to ALL of these similar complaints from hardworking customers, all of us feel lost. Then, Genuine Authentic Brand responds to me, after weeks, to say that the jacket was a “special order…” from where? Who are they ordering from that it takes over 3 weeks and the track number they provide to reassure you hasn’t been updated since? The coat came out in 2022, there is no special order: Either you have it or not. In fact, it takes a fools to believe that this company is not just a mere “pass through” for other shady companies in other parts of the world. And if an order cannot be fulfilled as promised, this company results to shady mail fraud schemes, as describes in previous complaints. Go ahead and reply to this one Genuine Authentic Brand - with your AI generated responses. Oh, and my order number is #4089 by the way. I gave you the benefit of the doubt from the last order, which you guys tanked on. But after reading the other complaints, I too question the authentic quality of your products. Then, on January 14th I finally receive the coat and guess what? It was a counterfeit. Now they want their fake coat back, after telling me that no refunds or exchanges are due because it was a "special order." Now "Jenny" sends me a return label and threatens to charge my account if I don't send this piece of crap back. Meanwhile, I deleted the pay platform the coat was purchased in the first place. DO NOT SHOP FROM GENUINE AUTHENTIC BRAND - THEIR PRODUCTS ARE NOT AUTHENTIC!!!

Muy mal servicio la verdad como va a ser posible le hize una compra el día 12/30/2025 por el cual aún no tengo soporte ni mi compra y menos aún el número de guía para hacerle un seguimiento de cuando llega mi compra laverdad lee escrito por todas las vías por todas sus redes por soporte y pues nada aún sin solución sobre mi compra laverdad me parece un abuso de su parte y una injusticia total cuando al momento de mi compra hicieron el cobro y ya hoy día /01/20/2026 todavía no tenga la solución de mi compra por lo tanto merecen es reportarle la compañía y la cta de las redes porque parece esto es una estafa total así que necesito solución inmediatamente sobre mi compra por favor gracias

Where do I begin? I made a purchase on December 15,2025. Package was expected on December 23,2025. Here we are in January 2026, and still no package. There was no direct communication from your company regarding my package. Had I not reached out to you multiple times I may assume that you had no intention on reaching out to me. VERY BAD BUSINESS. I don’t like disappointing my grandson, but, thanks to you. That’s EXACTLY what happened. I am NOT a happy customer and will. NEVER PURCHASE FROM YOUR COMPANY AGAIN. DO BETTER for your future customers!!! If I could give you 0 stars that what you would’ve received.