Don't know the product yet
Don't know the product yet, but on line ordering confusing and misleading.
By Jeff R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,217 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DISCOVER GENUCEL®. INNOVATIVE SCIENCE FOR YOUNGER-LOOKING EYES. Genucel offers revolutionary natural treatments rich in skin antioxidants that nourish, moisturize, hydrate and renew radiantly youthful-looking eyes. With an A+ Rating with the Better Business Bureau, Genucel treatments, like all Chamonix® skincare, are natural products you can trust. GENUCEL PLANT STEM CELL THERAPY targets bags and puffiness with rare Swiss apple stem cells, patented plant technology, powerful peptides, and antioxidant-rich botanicals. The results are remarkable! Genucel Plant Stem Cell Therapy minimizes, reduces, smooths and dramatically diminishes the appearance of puffy under-eyes, even eye bags. So, your eyes appear bigger, smoother, more alert—and younger. For faster results, GENUCEL IMMEDIATE EFFECTS quickly smooths away the appearance of crow’s feet, fine lines, expression lines, and even deep eye area wrinkles with patented natural Relaxoderm and botanical antioxidants, with amazing results, faster than you ever imagined. And now, Genucel introduces its latest innovation: NEW! GENUCEL EYELID TREATMENT, which gives droopy eyelids a natural youthful lift. NEW Genucel® Eyelid Treatment firms, tones, and lifts the appearance of droopy eyelids, for eyes that appear tighter, brighter and more radiant. Formulated with plant-derived technology, including Meadowlactones derived from Meadowfoam seeds, a potent source of tocopherol Vitamin E, this gentle treatment, ideal for sensitive skin, lifts and firms the appearance of saggy upper eyelids so your eyes appear fresh, radiant and wide awake. And since every Genucel treatment is backed by an extraordinary 100% 60-day money back guarantee, you can shop with absolute confidence. And for more convenience, you’ll enjoy free shipping when you order on genucel.com
Genucel By Chamonix (genucel.com) has 4,217 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 456 reviews with 3 stars · Clear filters
Don't know the product yet, but on line ordering confusing and misleading.
By Jeff R.
need to let me know when package is shipped and when i will get it
By customer
It's a nice skincare line, and that is why I gave it three stars. As far as helping with under eye bags and wrinkles(this was my main reason for purchase), I have not seen much improvement.
By Cory-Kansas
The website is not intuitive Once I navigated through all the screens I got an error saying my payment form wouldn't work. I was using a Master Card. I had to start the process all over since it timed out. Used another Master Card with the same results. Even used the chat and was told I should contact mty bank. But the third time I was able to place my order using a Visa card. Please fix your system so you really accept all major credit cards as you claim.
By Martha
Well, I haven’t received it yet and I was looking forward to trying it. But I wasn’t happy that when I was ordering it, it switched my $40 off for the Bongino discount to the $30 off special. So that’s not right! I was supposed to get $40 off, not $30.
By customer
I was not aware this is a subscription. I do want to try this product to see if it improves the look of my skin.
By Dianne
The code I entered Dan40 was replaced with the default code SALE when I was going through checkout. I had to take time to call customer service to get this resolved.
By Debra F.
Site was confusing and once you started an order you couldn’t go back to previous page if needed to. Plus there was no shopping cart to refer to until the order was practically finished. Customer service did reach Out via email and finally addressed my concern over charge card info typed in and then lost during an unsuccessful order attempt
By Dianne