Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,217 reviews
Genucel By ChamonixSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DISCOVER GENUCEL®. INNOVATIVE SCIENCE FOR YOUNGER-LOOKING EYES. Genucel offers revolutionary natural treatments rich in skin antioxidants that nourish, moisturize, hydrate and renew radiantly youthful-looking eyes. With an A+ Rating with the Better Business Bureau, Genucel treatments, like all Chamonix® skincare, are natural products you can trust. GENUCEL PLANT STEM CELL THERAPY targets bags and puffiness with rare Swiss apple stem cells, patented plant technology, powerful peptides, and antioxidant-rich botanicals. The results are remarkable! Genucel Plant Stem Cell Therapy minimizes, reduces, smooths and dramatically diminishes the appearance of puffy under-eyes, even eye bags. So, your eyes appear bigger, smoother, more alert—and younger. For faster results, GENUCEL IMMEDIATE EFFECTS quickly smooths away the appearance of crow’s feet, fine lines, expression lines, and even deep eye area wrinkles with patented natural Relaxoderm and botanical antioxidants, with amazing results, faster than you ever imagined. And now, Genucel introduces its latest innovation: NEW! GENUCEL EYELID TREATMENT, which gives droopy eyelids a natural youthful lift. NEW Genucel® Eyelid Treatment firms, tones, and lifts the appearance of droopy eyelids, for eyes that appear tighter, brighter and more radiant. Formulated with plant-derived technology, including Meadowlactones derived from Meadowfoam seeds, a potent source of tocopherol Vitamin E, this gentle treatment, ideal for sensitive skin, lifts and firms the appearance of saggy upper eyelids so your eyes appear fresh, radiant and wide awake. And since every Genucel treatment is backed by an extraordinary 100% 60-day money back guarantee, you can shop with absolute confidence. And for more convenience, you’ll enjoy free shipping when you order on genucel.com
Genucel By Chamonix (genucel.com) has 4,217 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,217 approved reviews, newest moderated first
Now that I am on a fixed income, unfortunately I can no longer afford their products. In the past when they had grouping specials, I was able to substitute, switch out items, now they no longer allow that AND prices have just gotten too too high. I am saddened that my 15 plus years has come to an end.
By Daria L.
I returned products according to their return policy with tracking that shows they received them back over 30 days ago. They will not refund my money. I'm out $62.50
By So Cal C.
BUYER BEWARE! It is not evident that you are subscribing, and the VERY EXPENSIVE PRODUCT starts arriving regularly! I only wanted to try it out, and I don't think it works, so now I've paid WAY MORE THAN I EVER INTENDED! They provide you with a number to call but they don't answer. Typical. Even when cancelling, you are stuck paying for and receiving the product for 60-90 days! SUCH A RIP OFF! If it were a product that worked, they wouldn't need to STEAL YOUR MONEY and they'd be more accountable to satisfied customers! DON'T BUY THIS PRODUCT!!!!!!
By Satisfied C.
I placed my first order and did not realize it was a subscription. So second shipment shows up and I go online to cancel. I was able to cancel my subscription, but there was no information about how to return the package. There’s supposed to be an online chat to do this but it wasn’t on their website anywhere. I sent an email and found out this morning that I can return it, but I will only get a store credit, not a credit card refund. What a load of BS this is.
By Mari S.
SUBSCRIPTION SCAM. BUYER BEWARE. The first order conveniently hides the details of this being a subscription and future charges. I initially paid $80 for the complete skincare kit. 30 days later they hit my Pay Pal account for $160. Keep in mind, it will not appear under Genucel. For PayPal, the seller appears under Unimed International Inc.
By Evonne G.
You don't realize when you purchase this mediocre product that they will charge you another $160 in 30 days. I ordered a pretty expensive sampler kit ($90) and was obligated to pay a $160 subscription without ever knowing it. I don't care for this company or their product. BUYER BEWARE!
By Dawn R.
Products do not do what is promised! No change in dark spots after using the product as directed for two months. Wrinkle cream does nothing. Total waste of money and difficult to stop shipments
By Coastal C.
Be VERY VEY CAREFUL. I would give it NO Stars, but that's not an option. I ordered Immediate Effects 2 in January, and it does not claim what is says it will do. Then the next thing I know is that I am receiving another shipment the following month and being charged $88.00. They are telling me in an email that I somehow signed up for a monthly delivery for $88 a month. Nowhere was this made clear at the time of purchase. I tried calling their customer service number 6 times, but no one answered. They claim that there's a "Live Chat" on the website, which there is not!!!! I could not reach anyone. THIS PLACE IS A SCAM!!!! In a general response email, they claim that they can't reverse the purchase, nor can they give a refund. They can however give store credit for some of their other useless products. DO NOT BUY FROM THIS COMPANY. THEY HOOK YOU UP, AND THEN THERE'S NO WAY TO GET IN TOUCH WITH ANYONE.
By Gino P.
