Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
Gen MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
391 approved reviews, newest moderated first
I received my phone and it doesn't work at all even when I placed it on the charger.
By Taniqua Lael Erzsebet W.
Response from Gen Mobile· Mar 6, 2026
Hi Taniqua, We’re sorry you’re experiencing this issue. Please reach out to Customer Care at 833-528-1380 or chat with us at genmobile.com, so we can take a closer look and help resolve this for you.
I have no issues making a call,receiving,having service,etc. excellent
By Victoria D.
Response from Gen Mobile· Mar 5, 2026
Hi Victoria, Thank you for the great review. We’re thrilled to hear everything is working smoothly for you.
My phone broke and can’t get replacement
By ASHLEY
Response from Gen Mobile· Mar 6, 2026
Hi Ashley, we’re sorry to hear your phone isn’t working. Please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com, and they’ll help you explore your options.
Customer Service is Better Than Most. No Complaints
By Michael D.
Response from Gen Mobile· Mar 5, 2026
Thank you, Michael! We’re so glad to hear our customer service is standing out. We appreciate your feedback!
The phone is great when I get signal but I get spotty signal and my battery runs hot
By JEANETTE
Response from Gen Mobile· Mar 5, 2026
Hi Jeanette, We understand how frustrating it can be when your phone isn’t always performing as expected. Our team can reach out to provide tips and guidance to help you get the best experience possible.
It turned on really fast
By Jualana D.
Response from Gen Mobile· Mar 5, 2026
Hey Jualana, it’s great to hear that you find the service easy to use. Thank you so much for the review!
I can trust that I have a reliable phone anytime I need it.
By KIMBERLY
Response from Gen Mobile· Mar 5, 2026
Hi Kimberly, We’re thrilled to hear you trust your phone to keep you connected! Thanks for sharing your experience.
Good service
By ANDREA
Response from Gen Mobile· Mar 5, 2026
Hey Andrea, it’s awesome to hear that you’re enjoying our service! Thanks so much for your review.
