Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
Gen MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
391 approved reviews, newest moderated first
Providing a way to correspond with others.
By Sherri
Response from Gen Mobile· Apr 27, 2026
Hi Sherri, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
It was easy to maintain and use the service
By STEPHANIE
Response from Gen Mobile· Apr 27, 2026
Hi Stephanie, we appreciate your feedback! Glad everything has been going well with Gen Mobile. We're here anytime you need us.
Love my service
By PATRICK
Response from Gen Mobile· Apr 27, 2026
Hi Patrick, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
It was great that I got accepted also got a phone I only pd $10 for.I get free txt and calls very much needed
By HOLLY
Response from Gen Mobile· Apr 24, 2026
Hi Holly, Thank you for your five-star review! We are happy to hear that you are enjoying your Gen Mobile service. If you have any questions or concerns, please call our customer care team by dialing 611 your Gen Mobile device.
Great service and easy to use app!
By CELESA
Response from Gen Mobile· Apr 24, 2026
Hi Celesa, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
The service is terrible. The phone does not stay charged & will not charge all the way up.
By Countrygirlnms
Response from Gen Mobile· Apr 24, 2026
Hi Countrygirlnms, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
My phone doesn't stay charged for more than 30min. It drops call every time I use it and the Sims card doesn't stay in
By TAMMY
Response from Gen Mobile· Apr 24, 2026
Hi Tammy, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
The Gen Mobile app complains because I have enabled developer options in Android and refuses to update to the latest version. The app itself gives an error message communicating this. There is no valid excuse for this. All it accomplishes is restriction of consumer choice and "enshittification" of the brand. I have never had a service provider complain because developer options/ADB were enabled. It's a feature built in to the android operating system and should not affect the mobile app's purpose or operation in any way. Someone in management needs to straighten this out. Phone Service does not work with Lineage OS. Again, there is no valid reason for this. I have never had problems using Lineage OS with T Mobile or it's various MVNO's. There is no valid technical reason to discriminate. Service providers provide a service and that service should be (phone) operating system agnostic. This isn't rocket science. T-Mobile and all of it's various MVNO's are doing this right now, and have for years. Gen mobile needs to do the same. .
By r
Response from Gen Mobile· Apr 27, 2026
Hi there, R. We understand your frustration regarding these compatibility requirements and appreciate you sharing this feedback. To keep our customers' personal and billing information safe, the Gen Mobile app is made to work in standard operating environments. Features like Developer Options or custom ROMs can create security risks that our systems are set to detect. These rules are there to protect your data and make sure the app works properly. We know this can be inconvenient for users who like custom setups, but our Customer Care team is here to help you manage your account manually. Please contact us at (833) 528-1380 or call 611 from your Gen Mobile phone, so we can help you with your service needs directly. We'll share your feedback over to our app team.
