General RV CenterReviews of generalrv.com

Gave $2000 deposit. Had to rescind the deal four days later due to unexpected personal reasons. They refused to refund the deposit after salesman said on two occasions….”I have never seen General RV keep a deposit, it’s not how we do business”. Sadly I live close to their Wixom facility. I intend to buy a Class C in the spring. They have the best inventory. But I will go elsewhere.

Just purchased a Class C RV from General RV! Rick Baker was absolutely amazing, knowledgeable, patient and understanding! He really knows how to meet your needs. Steven in financing was so professional, helpful, smart & really made our experience simple. He knows financing like no other!!

Needed warranty work done. Took my travel trailer camper in early December 2024. Had a list of things needed to get done and were approved by Jayco to get done. Only one thing had actually been finished by the time I needed it in late January. Things that were on the list of repairs were checked off as “done,” but were never touched or not fixed to the point it was actually functional. I took my camper back for work (travel full time), planning to return for the awning and sink repair because the replacements hadn’t come in. I also asked my original service dpt case worker to have them actually fix what they didn’t when I returned as well. I could not return until September. I kept calling throughout the year to make sure everything was set for my return. I talked to two new service case workers during that time, indicating a high turnover rate at the dealership. I made sure the sink and awning were delivered and waiting by the time I returned. I dropped my camper off for the final repairs in mid-September. My 4th case worker wasn’t there to check me in. I asked about one of the repairs that wasn’t fixed (my fridge door would not close properly and fell completely off when driving). Was told I could just fix it myself even though it was on the original list I needed repaired. I decided to just get the awning and sink done so I could be over with this whole experience. I was called a few days later to be told my awning “got legs and walked away” and unless I wanted to wait for a new one, I would have to settle for a black awning. I agreed to the black because I could not wait for a new awning due to needing the camper for work in a week. After the awning and sink were fixed (the other things that had been checked off but not fixed were never fully repaired) I inspected the repairs and they worked fine. I took the camper back to park it for 5 days before moving it 30 min to my next job. After about 2 weeks at work, I went to use my stove to cook. I found my burners disassembled and missing all their screws. The stovetop had been perfectly fine before I took it in for the repairs in September. I had not looked at the stove under the glass lid during the final inspection before signing the release forms because it never should have been touched. I did not touch it at all between the repair and going to cook. No one else has a key to my camper and it had no signs of being broken in to. The only explanation is someone at the dealership took apart the burners for some reason. The screws are no where to be found. In the 3 years I had the camper, the burners never came apart while driving. I explained to my case worker what happened but she and her manager decided not to take any responsibility for it. So I now have to repair the stovetop they took apart out of my own pocket. Given the poor customer service I had always received, I do not doubt a service technician either didn't know what they were doing, took the screws for another camper’s repair, didn’t finish putting the stovetop back together for some reason, or there was miscommunication about what needed to be repaired. I’m not sure the occurrence was even investigated like I requested them to do. So between the terrible communication between case workers, shady technicians using my original awning for another project and touching something that shouldn't have been touched, and the incomplete repairs I asked to be repaired again and again, I will never be returning to this dealership. I recommend nobody use them as well, especially for repairs. I have warned my RV working community as well. Save yourself the headache and frustration.

I agree with all one star reviews. It should not have to wait 7 hours to winterize.

This is the complaint I sent to the CEO I'm trying to seek assistance in a problem I am having with a RV that my husband and I have purchased at the Hershey RV show 9/11/25. Rather than type everything out I will attach a screenshot of my earlier complaint and go from there. After reading my complaint I thought everything was resolved. My 6 week wait for my RV suddenly showed up the next day. We were told that we need to finish our paperwork and look over our camper, then have our camper delivered and our trade in picked up on 10/6. Now here we go it's the weekend and my husband is informed they're not delivering our camper on Monday we're just signing papers. I'm not sure what type of business runs like this, but it seems as though no one knows what's going on in this company. I have been in sales for 30 years and never once have I thought about lying to a customer. I would much rather been told upfront what to expect, then told anything and promised everything to get a sale. I have been very frustrated with this entire process, We have now taken off twice from work. Depending on how Monday goes, I maybe leaving a Google review as well for the Elizabethtown store. As of today's post the canceled our delivery for tomorrow due to a driver quitting. Not impressed with anyone in this process. There was a previous complaint I attached to this letter. If I could give them a zero I would. They could make it right they just don't.

Worst customer service, should be no stars. They dont care about there customers and all they want is to sell you a trailer and take your money. I bought an Alliance Valor 36v11 in July and still have nothing to show for it. Making payments and paying insurance on an imaginary trailer. They wanna make it right they should be getting me my trailer and paying my taxes on the trailer since they've had it longer than me. Bad enough im paying for it for them to have it.

This is the most dishonest group I have ever dealt with. Liars, cheats, and thieves summarizes my dealings with them. I was supposed to inspect my new RV on Friday @ 1:30. I spoke to their assistant sales manager early in the week to make sure the coach was ready for my inspection as I was traveling 450 miles to pick up my new Pasadena RV, and only had Friday afternoon to make sure it's in perfect shape before driving it back from Elizabethtown PA to New Hampshire. I purchased it at the PA RV show the previous Thursday and put down a $10,000 deposit with the understanding that when I picked up the RV it would be in working order. The coach was moved to the dealership on Sunday evening after the show. It sat on their lot all day Monday, Tuesday, Wednesday, Thursday and most of the day Friday. This General RV dealership never touched it. The first time it moved was at 1:00 pm while I was waiting to inspect a coach that I was assured would cleaned, inspected, and a complete "pre delivery inspection" had been performed. I was also assured the the coach would have power, sewer, water hooked up and the refrigerator and AC running. I got into the RV around 1:45 One of the theater seats had a big stain on the headrest, the screens in the windows were falling down. There was no screen in the bathroom vent, and no vent cover. The floor was all scuffed and dirty from traffic at the show as no cleaning had been done. That's the small stuff. After the AC ran for 2+ hours, it could not get the temperature in the coach below 86 degrees. The refrigerator could not get below 50 degrees. My technician for the day, had no idea what the buttons on the zantrex did. I told their assistant sales manager Eric that I no longer had any interest in purchasing this defective coach. He informed me that General RV would not refund my $10,000 deposit.

Visited the Hershey show..signed for a deposit(non-refundable - should have been a red flag). Called first thing the next morning(not even 24 hours later) and wanted to cancel. After looking over the numbers and thinking about the conversations, things didnt seem right. They are refusing to give deposit back. Unit not even ordered or processed yet. I could understand totally if it was in production. We have been told many lies already just even trying to get the deposit back. Filing a dispute now to try to get the deposit back.