AVOID AT ALL COSTS - Took Orders When They Couldnt FulfillMade False Penalty Claims
Genepro kept taking wholesale orders even after admitting to a major protein shortage that left shipments delayed for months. Instead of being transparent, they began sending out false “legal notices” claiming $100,000 penalties and threats about Amazon account closures to anyone who questioned them. They routinely oversell, moving around well over 10,000 units a month to different sellers when their main Amazon listing realistically moves closer to 1,000 units, then blame the same sellers for breaking MAP once the market gets flooded. Their tactics put small businesses in a chokehold. Proceed with caution before sending them any money or inventory information.
By pca
Response from geneproprotein.com· Dec 12, 2025
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations. Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy. This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here: • Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026. • Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped. • Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013 • Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact. ***Important Notice Regarding Communication and Claims*** Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels. Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds. Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system. To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear. To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward. Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand. With sincere gratitude and regret,