Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
295 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals.Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale.GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow.GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.
GemIQ - Headquarters (gemiq.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 279 reviews with 5 stars · Clear filters
The support helper Jocelyn is really professional and patient , caring and help a lot for solving the technical problem , thanks so much
By nicole C.
Response from GemIQ - Headquarters· May 2, 2023
Thank you for your review! We look forward to continue bringing you great service!
Purchased a GemLightBox & was initially facing some difficulties in using it. However, after contacting Jocelyn from Customer Success, she was able to efficiently and effectively guide us through the steps so that we can properly fully utilise the GemLightBox!
By Julian C.
Response from GemIQ - Headquarters· May 2, 2023
Thank you for your review! We appreciate your kind words and are committed to providing you with excellent service in the future as well.
Good , easy to make fotos sugession . If the had an option to adjust by diming the light , would be better ,
By Waqar A.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Wagar, thank you for your feedback! We're glad to hear you find it easy to take photos. We appreciate your suggestion about adjustable lighting and will definitely consider it for future updates!
Jocelyn was so helpful. They did their best to help me find a solution. Thanks a lot for the support team of picup media.
By Faruk G.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Faruk, thank you for your kind words! We're so glad Jocelyn and the support team could assist you. Your feedback means a lot to us, and we’re always here to help! 😊
Thank you Thank you Thank you Dear Norma & the Team. You all are help me to come out from customs issue. Your support made me to clear our shipment easily. My sincere thank to you all.
By Gemshine W.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Gemshine, you're very welcome! We're so glad we could help resolve the customs issue and clear your shipment.😊
I am very pleased with this amazing product. Easy to use and customer service is exceptional. I had a lot of questions and a few concerns if it will work for what I was trying to accomplish using this product and Marius went above and beyond answering all my quiestions and assisting me in all that I needed which resulted me making this purchase with ease and I am so happy I did. This is exactly what I was looking for.
By Oksana
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Oksana, thank you so much for your wonderful feedback! We're thrilled to hear that Marius was able to assist you and help you find the perfect solution. We're so glad you're happy with your purchase and that it met your needs! 😊
Pic up media has superior products that I literally cannot manage my business without. It has revolutionized jewelry photography in such an elegant and convenient way And customer service is fantastic. I just spent quite a bit of time sharing my screen with Rocky as he very patiently explained what I should do. And it isn’t the first time either. So thank you Rocky And pic up media! . You’re probably the only subscription I have that never stresses me out ! :)
By Cindy G.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Cindy, thank you for the great feedback! We're so glad Picup Media is helping your business, and that Rocky's support made a difference. We appreciate your trust! 😊
Exceptionally capable people. Resolved my problem with hands on help. The product is outstanding. The company have to keep up with all the various brands and models of smartphones, and continually changing technology. My problem was exactly that, my latest phone was blocking Gemlightbox settings. My problem was resolved straight away, and now my photos are top Class.
By Jonathan J.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Jonathan, thank you for your feedback! We’re glad our team could resolve the issue and that your photos are now top-class. We appreciate your support! 😊
