Great customer service
Great customer service. Liz was great to work with and responded to all my questions in a timely manner. My ordered arrived with no glitches and the ring quality was great.
By Harrison H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
367 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover conflict-free, environmentally friendly, lab created Diamond and Moissanite fine jewelry. Free shipping, easy returns, lifetime warranty.
Gema&Co (gemaandco.com) has 367 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
367 approved reviews, newest moderated first
Great customer service. Liz was great to work with and responded to all my questions in a timely manner. My ordered arrived with no glitches and the ring quality was great.
By Harrison H.
Great customer service, super responsive. The solo ring was perfect for my wedding band.
By SN
Wonderful y
By Will H.
I ordered a customized band with a low setting, and it turned out absolutely perfect. It’s the most beautiful oval solitaire, and the pavé stones along the sides add just the right amount of sparkle without taking away from the center stone. The setting sits low, which makes it comfortable for everyday wear but still super elegant. I’m genuinely obsessed with how it came out and couldn’t be happier with my ring.
By Stephanie C.
I could not be happier with my experience. It was great to work and communicate with a real person from start to finish. Liz was very responsive and made sure all of your questions were answered. I was going back-and-forth between some of the diamond sizes and she was quick to send me videos of each to compare. She kept you up-to-date on the production and shipping of the ring. It is hard to find that type of customer service with online shopping these days. We wanted to upgrade my engagement ring, and this ring is absolutely stunning!
By Stacey J.
Very communicative and helpful throughout the design process and timeline on when my ring would be arriving to me. Very good customer service and overall very happy with my wedding ring purchase!
By Abbie
We have used Gema&Co three times and will continue to do so. We love their work and their efficiency.
By Kayla
The customer service was great. The estimated shipping date was spot on!
By Emma