Best customer service I’ve had with an…
Best customer service I’ve had with an online business. Refreshing to deal with a company that values integrity and exercises it so well.
By Jake K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
367 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover conflict-free, environmentally friendly, lab created Diamond and Moissanite fine jewelry. Free shipping, easy returns, lifetime warranty.
Gema&Co (gemaandco.com) has 367 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
367 approved reviews, newest moderated first
Best customer service I’ve had with an online business. Refreshing to deal with a company that values integrity and exercises it so well.
By Jake K.
Great build quality and clarity. Would recommend to anyone in the market for a moissanite engagement ring.
By Jacob S.
You guys are where I bought my engagement ring so it made sense to purchase the wedding band here also! Customer service reached out to me and let me know the packaging would be different which was fine. The ring is beautiful and I can’t wait for my fiancée to wear it!
By Daniel
The whole process was good, not great. I confirmed the ring size at least 3 times before the casting phase and even still the ring was sized wrong so I had to resend to get the size corrected. Also, at times the response from the representative would take 24 hours which was a little inconvenient.
By Saul
Response from Gema&Co· Jun 27, 2022
Hi Saul, thank you for taking the time to write your review. We'd like to apologize again for casting your ring in the incorrect ring size. All of our rings sizes are checked twice prior to shipping out, so we are investigating where the issue occurred on our end. We've remade your ring and have shipped you the new one as of last week. Let us know if you have any issues at all moving forward. - Liz Weaver, Gema&Co
Completed my order in a timely manner and couldnt be happier with the ring
By Jim P.
So happy with the ring and shopping experience from Gema&Co! Their quality is top notch, their website is easy to use, customer support was very helpful and quick to respond (Liz Weaver, thanks again!) !! Highly recommend!
By John W.
Kept me up to date on the order and did not take long. Packaging of the ring was very well done and the ring looks great!
By BT
Great product
By Eduardo A.