Gema&CoReviews of gemaandco.com

I got my dream ring! My husband and I decided to get new rings for our anniversary - and I had a really clear idea for what I wanted. Liz was great at communicating and did exactly what I wanted, answered all my questions quickly, and was very informative. I love my ring! The lab diamond was even better quality than I thought it would be and she made my dream stack happen. Couldn’t recommend gema and co enough. It can be really unnerving ordering jewelry online - but this experience was great, I’m so glad I went with gema and co over the big box stores. Highly recommend!

Very happy with the ring and the delivery times.

My first time shopping at Gema&Co and will definitely be a returning customer! I have a low set oval diamond on my engagement ring and needed an open ring spacer for my wedding band to sit flush. I had to tweak the ring and customer service helped me with band thickness, gap size, etc. until it was a perfect match. My stack is now complete and couldn't be happier!

They were so kind and knowledgeable. They were very responsive and the ring came at about the time they said it would! It’s exactly like the picture I sent!! My mom is in love with it.

Unfortunately, I won't be a returning customer, and my overall feeling at Gema&Co has been one of unease, being talked down to, and feeling like I had made a mistake by going with them early on in the process. I wanted a truly bespoke ring, and I was stunned by how affordable the initial quote was. It seemed too good to be true, and I suspect it is. You are required to pay in full up front before they will begin the design process. So, I felt a little bit "committed" after this point. In the future, I would be go with company that offers a different payment policy. Once they had my money, they became a little aggressive. My ring showed up in unacceptable condition: my design involved a half bezel that needed to cover the four corners of the stone. Upon arrival, one corner was completely exposed. It also looked somehow dented or scratched on this corner. It was definitely a manufacturing error, which is weird for a bespoke ring supposedly made by hand in the USA. When I mentioned this to the customer service representative, she sent me the following copy+paste message: "Please note that gold is an inherently soft metal and will dent/deform with strikes and contact with other metals. The reason it became the premier metal for jewelry work was because wearing gold showcased that you did not need to perform any manual labor that would damage or deform the jewelry throughout ancient history." Make of that what you will! They have offered to remake the ring, but they have quoted me a timeline of 3 weeks from receiving to begin work, which makes me a little skeptical of where their rings are made. They are always extremely diplomatic to refer to it as "the casting team", "the design team", etc, and I suspect they do not maintain any actual staff, but instead subcontract out the rings somewhere. This is the exact kind of impersonal service I could've gotten at any big name jeweller. I'll be going with a true small business next time.

I love my wedding band so much! It’s dainty and complements my engagement ring I also got from here perfectly!! I especially love that the gold matches on both bands and I don’t have to worry about it mismatching. Thank you for the perfect bands!! 10/10 recommend :’)

Excellent customer service. Prepared my wife's ring and took special care of it, and had it back to us very quickly. There's nothing more I could ask. Thank you for your help

Great prices and a fast turn around time