GEHAReviews of geha.com

Have had GEHA for 8 years and have loved the service, had multiple children and they covered a ton for us. We didn’t have a single negative experience. Until they started going downhill with their merger with United it seems. According to the GEHA reps we have spoken to concerning the insane bills we have had to pay lately: They changed their policies…AFTER OPEN ENROLLMENT…as of 2025. We have had multiple sick kids and our bills keep coming back with GEHA covering a $1.18! $1.18! We have ALWAYS had money in our HSA until this year when GEHA nearly doubled our out of pocket. All of a sudden the 3k in our HSA was drained for needing to put tubes in our kids ears. We asked multiple doctors if we could pay cash, out of pocket for a lower rate, but they said they legally have to send it to insurance since we have it. So our last two exams for our boys came back with an insurance adjustment of $1.18. What’s the point?! We will sadly be changing providers next open enrollment.

I've had this insurance for close to 20 years if not longer. Since it's consolidation with UnitedHealthcare I can only say that the services have reduced drastically. I have never had a prescription require more verification especially since I've been taking it for 2 or 3 years. Communication is difficult, the web pages are extremely complicated now and go around in circles.

I have tried to resolve a claim involving an in network provider for the last 6 months. GEHA says I owe $204.57 because it was billed out of network by mistake. I should owe $3. GEHA acknowledges the error but has no idea how to fix it. I have been on the phone for over 2 hours with an "advocate", mostly on hold. I was promised but no callback.

I've had this insurance for quite a few years, over 10. It seems it has been overhauled several times, and now, if you are wanting to have a baby, you are in luck!! Everything is covered! No charge. But, if you are retired, they are trying to get you to go with this new Medicare RX, Silver Script. It's been a nightmare to get it straightened out. We didn't go with Medicare, and I don't want Medicare. Our insurance rates are so high now, as a retiree, it's scary that we may not be able to afford medical in the future.

My Jardiance went from $75 to $400. I am sure the rest of my drugs will do the same. They no longer include the Dentist I have been with for over 20 as a preferred provider. Trying to use the computer system and Caremark Prescription is a frustrating. I have been with GEHA for 30 excellent years and now they have went horrible. I will change at first chance.

I have close to 20 claims that I have had to resubmit because the EOB shows a check was written, but I never received it. When I used the "chat" function, the rep told me to resubmit all 20 claims because the checks either were never mailed, got lost, etc. I think it was simple fraud. For 30+ years, I had no trouble receiving checks from GEHA. My husband and I thought GEHA was great. Then UHC took over. Now I think they are part of a mafia scheme. They take the insurance payment from me and stiff me on the claims. Clearly, I am not the only person who is going through this. I wonder if the RICO statute would apply if a class action suit were filed. GEHA's obvious exposure could be a boon for an aggressive attorney looking for a "hot" class action suit. I guess there's always a silver lining to a problem.

Cannot wait to switch during open season..THE WORST WEBSITE AND CUSTOMER SERVICE EVER

I used GEHA since 1988. For several decades they were an effective company. Then they were bought out a few years ago. Quality and service plummeted, and they began the delay, deny, defend game. My wife had outpatient surgery at the biggest hospital in our state. I confirmed that they were in network both with the GEHA website and with the hospital and was assured that they were. When GEHA finally issued an EOB, they claimed that the hospital was out of network on the day of surgery, despite being in network before and after that date. CSR told me I could not rely on any information on their website. Conveniently for them, all of their records were off-line due to data breaches, and they refused to discuss or correct their mistakes. I dropped them at open season, just in time to avoid the forced conversion to SilverScript. I'll never use GEHA again. Stay away from this new bunch pretending to be the former reliable GEHA.