Blizzard EntertainmentReviews of gear.blizzard.com

Genuinely such bad customer support that they put me off of everything buying anything again. I used to rave about Blizzard support. However, in recent years they have gotten so bad they truly do not care about their customers anymore. I have just had trouble making a payment for a pretty large order as their page is acting up, the response is to "try again at a later time" and they immediately end chat. Couldn't be arsed to help a customer.

1 star is too much for this horrible website. Ordered the war within collectors edition, almost 300 euro's with the expansive shipping cost. Missing the envelope with the code to play the game, wrote an email, got an automatic response, called 3 times in the last 3 week since this is going on, there is nothing they can do, they started an investigation that can take 90 days and another company does those, and a code would have to come from another company too, but they made sure every box was checked, but they told me another company packs the boxes, so how can you check them? You pay so much money only to not being able to play the actual game. They don't give discount codes or compansation, so why they even have a "support' line is just useless. Last time i ever orderd from here, incomplete product missing the most important part, terrible service, horrible structure relying on different company.

Reported I am missing a tail from a griffin statue that is part of the wow collectors edition. So far I have been asked to send photos to “prove” it hasn’t been shipped. Please tell me how photos of a now empty box and half assembled statue is going to prove anything??? I have paid £180 for this and the responses so far have been utterly pathetic. Asking for delivery notes and everything possible, rather than taking responsibility for a mistake that has clearly been made. Delivery notes are not provided as it is a courier delivery, the order number provided is more than enough information for you to find what information you need. It feels as though they are doing every delay tactic possible, rather than sending me what is missing. Utter rubbish and this will be the last time I ever order anything from this company

A recent purchase was delivered to the wrong house, was damaged and the delivery firm wouldn't re-deliver to the correct house. When trying to contact the Blizzard store for help i was met with more issues. The live chat agent was really slow and seemed to not want to bother with my issue. The same happened when trying to contact the phone support. I was then asked to email...why? could the person on the phone not just take some details and handle my issue? Terrible support from a supposedly large company

Quicte frankly diabolical service. i had a frostmounre rpelica on order for ages. it got shipped. but then never arrivied at the courier, After weeks of complaining i never got an awnser. Did a chargeback which they constested. I ofc won. Skip forwards a few months the same issue with The war within collectors edition. starts to ship then just grinds to a halt. No replacemtn ofeerd untill an investigation which never happens.

Très bonne expérience. Commande passée le 22/06, envoyée le 26 et reçue ce jour le 28/06. Emballage correct, produits et boites les contenant (pour les collectionneurs) intactes. Je suis entièrement satisfait.

So, Blizzard took down their servers today for about five hours for maintenance. The Diablo 4 product was, if anything, more unstable after the maintenance than before. Waypoints disappear, connection is lost frequently, and gameplay is often stalled for seconds when the the servers can't update the client in near real-time (what are challenge using current technology - cough, cough). Absolutely incompetent engineering. They are more than willing to take our money, and then provide a crap product in return.

UNE CATASTROPHE A FUIR !!!! CE SONT DES INCAPABLES ! ILS SONT PAS CAPABLES DE LIVRER LE BON ARTICLE ET C'EST AU CLIENT DE SE DÉMERDER POUR RETOURNER L'ARTICLE ET LE RACHETER LE PRIX FORT + 2EME FOIS LES FRAIS DE PORT. A VOMIR UN SERVICE COMME CELUI-CI !