Blizzard EntertainmentReviews of gear.blizzard.com

What an absolute garbage customer service. I ordered a DF collectors box and it was delivered much earlier than expected. I thought “awesome!”, but then realized the box contained no game key. And THEN noticed my order is stuck on “unfulfilled” so no return possible yet. I have been trying to get hold of someone on all platforms (which seem inactive since January) for a week now, no luck. It’s like they don’t exist.

Bonjour, grand fan de wow et acheteur, depuis le lancement, des éditions collector, je me suis resigné à acheté sur le site "gear blizzard", la dernière en date, et bien passez votre chemin!! aucun respect pour l'acheteur, on achète un produit "de collection" avec un prix conséquent et on vous l'envoie dans une simple enveloppe plastique avec un pseudo papier bulle, résultat des courses, boite avec les angles enfoncés, les bords pliés!! terriblement déçu!! A ce prix et à la vue de la rareté du produit je m'imaginais un bon carton bien rembourré, bah non ca coute trop chers…. Il est loin le temps où on pouvait se procurer son édition collector à la Fnac du coin et pour 2 fois moins chers pour le même service… Pour la crédibilité de mon avis, je tiens à préciser que j'ai toutes les preuves/photos pour le prouver et je suis un joueur depuis la beta. Avec ce genre de comportement de la part de Blizzard je dois reconnaitre que la passion s'estompe...

They shipped my $150 collectors edition box with LITERALLY NO PROTECTION. They used a VERY thin cardboard box and my Collectors Edition arrived damaged.

Impossible de retourner un article (T-shirt) acheté sur le site : le formulaire de retour est introuvable sur le site et le mail de contact indiqué ne répond pas. Belle arnaque !!

I ordered the collectors edition of new Dragonflight expansion, had to order through these cowboys as they have, in their infinite wisdom, stopped allowing the sale of this item through a competent company like Amazon. Item had bubble wrap around item but then placed in a box far too large for the item so it got smashed around in transit to me. It's a cardboard collectors edition, so imagine the condition when I opened it. Contacted their "support" team who said my only option is to return for a refund and place another order. I was also told they can't guarantee that I will get another copy as they have limited stock. So I might want to keep it..... At this point I just thought this is a joke. £130 item that is damaged but yeah, just keep it as we might run out??!! Unbelievable attitude. I have ordered a replacement, this one hopefully will turn up in one piece. Joke of a customer care team on chat, they take forever to answer because they are handling multiple chats and have zero control over anything so might as well not exist. If I could avoid using this waste of space company I would, but sadly they have made it impossible not. Avoid if you can. If the item you want is sold elsewhere go there.

Worst support I have ever experienced can't even change a phone number on a order that isn't even sent when every other site almost can

This is the worst shop I have ever ordered at. You can’t change your order and once you send the stuff back to them, refunds are taking months without any reasonable answer from the support team and after multiple emails. You won’t get your money back through them. I am trying dispute with my bank, but I am afraid the money are lost in a blackhole forever.

Again, like with many others, the worst customer service experience I've ever had to deal with. Ordered 2 canvases and only 1 arrived, multiple emails and support tickets left completely ignored, multiple phone calls to support left unanswered. Now having to go through my bank to claim the money back. Won't ever be using the gear shop again no matter the item. Quick update Jan 2023 - Thankfully bank fully refunded the order. Since the refund blizzard have tried 4 times to take money from my account with no communication to me, only finding out about this when the bank refused the withdrawal and updated me. Still by far the most horrendous shopping experience I've ever had.