GEReviews of ge.com

We bought a GE washer. It started throwing out an orange substance in January smell and looks like rust.several repairmen have come out and everyone of them had a different diagnosis. They keep saying it’s the downy. Now they are saying the washer is working as it’s designed to work but I can only use my washer on max load?? Today is march 19th and I’m still dealing with them thru calls and emails and they keep passing the buck. I will never buy another GE appliance. I have gave them plenty enough time to make this right. I am done. There is no phone number to Call cooperate office.

THE WORST APPLIANCE REPAIR COMPANY EVER! GE has partnered with a garbage company called Bodewell. Rude staff, same-day cancelled service appointments, takes forever to get repair date, and forever to get replacement parts! We will NEVER purchase another new GE Appliance until GE separates from Bodewell! RUDE, especially Jessica and Tasheoni, who could benefit from some customer service training!

My brand new GE microwave is taking twice as long as my old GE microwave to heat everything, even though it is the exact same model microwave. My experience with customer service was horrific! Eventually when a tech arrived, he stunk terribly and spoke almost no English. I seriously doubt that the tech was vetted at all by GE. He heated some water in a cup and told me there was nothing wrong with the microwave. He then proceed to talk on his phone for about 10 minutes and when I asked him to please speak in English so I could follow along, he refused. I eventually threw him out of my house because I couldn't stand the smell of him any longer. Is this the best we can do in this country? Shame on you GE and your new company, Bodewell.

This is, without question, the worst refrigerator I have owned in over 40 years. We purchased a brand-new home that came with GE appliances installed by the builder. From the beginning, the refrigerator produced a very loud humming noise that could be heard throughout our living area. It was disruptive enough that we had to turn the television volume up to mask it. We contacted service and scheduled a repair visit. During the first appointment, the technician refused to address the issue because the noise was not occurring at that exact moment, even though I provided a video recording clearly documenting the problem. After capturing another recording, we scheduled a second service call. This time we were told a sound dampener would be installed on the compressor. We specifically explained that the noise was not coming from the compressor, but our concerns were dismissed. A follow-up visit was scheduled to install the part, and as we predicted, it did not resolve the problem. At that point the refrigerator was only a few months old, yet the noise was so excessive we could not tolerate it in our home. Because GE would not properly diagnose or correct the issue, we were forced to replace a nearly new refrigerator entirely at our own expense. Based on this experience, I would not purchase another GE appliance or recommend one to anyone. I have already informed our home builder of the problems so they can reconsider installing GE appliances in future homes. Additionally, we have experienced issues with other GE appliances in the house — the oven does not maintain a consistent temperature, the cooktop controls are unreliable, and the microwave interface is poorly designed and difficult to use. However, the refrigerator alone was enough to permanently lose my confidence in the brand.

Bodewell service that is suppose to service GE appliances came twice to check my oven that cutting off heat after 20+minutes. One Technicians came Dec 1, 2025 and sat while I turned on oven left when it didn't turn off while he was there. He never diagnosed the problem-checked sensor..Another technician came Dec 31 did nothing and said I needed an electrical panel that he didn't have. I was charged $167+ for the service call which I'm disputing since they did nothing, have no physical address.

I would give 0 stars if that was an option. Technician gave me poor advice based on faulty diagnostics. To make a long story short after spending a lot of money with Bodewell I was told I would need a new microwave. I was also hung up on twice by “customer service” .What it turns out I actually needed was a microwave fuse (2 for $6 at Home Depot). Stay far away from this company I wish I had read the reviews.

I would give GE Cafe Wall Oven a -5 if I was able because 1 is too good for them. I purchased a GE Wall Oven Combo in Aug 03,2025 and still cannot enjoy it. Customer service has replaced it 7 times in which the last 3 deliveries I refused and they never made it off the delivery truck. They take the cardboard box off and there it is, a broken oven switch or bent oven door I have sent numerous e-mails, left 6 messages on her answering machine only to be completely GHOSTED by KENYA ESQUIVEL Consumer Relations Manager Office of the President. What Kind of service is this. Over $8000.00 dollar wall oven and they do not call you back. Maybe CTV should follow up on my complaint. I just want a working stove with no damage

High end front loading Washing Machine failed after 2.5 years. Two circuit boards burnt. 10 Year Warranty, the sticker is still on the washer, but it's not covered. The only thing covered is the motor. Now let's talk about the service. You can schedule an appointment online or through the GE SmartHQ app. Both advertise Bodewell has fully stocked trucks with OEM parts. Reality: Bodewell contracts out the maintenance to other companies. Neither the app nor the website tell you how much the service call is going to be. The service call does not include minor maintenance. The technician showed up 4 hours late and never confirmed the appointment or communicated his backlog. Zero parts in the truck, going to come back for that... So two years after purchasing a new high end front loader, I'm without a washer for a week and spending $600 for the repair. NEVER BUYING GE AGAIN!