Genova DiagnosticsReviews of gdx.net

I had a disappointing experience with Genova Diagnostics, particularly regarding their billing practices. They charged $2,000 for a test, which, given what I received, felt excessively manipulated for THEIR benefit, hoping insurance will pay that amount. Just doesn't feel honest. The billing department was disorganized, making it difficult to get clear answers or resolutions. For a company in the healthcare space, I expected far more transparency and efficiency. Unfortunately, my experience left me feeling frustrated and taken advantage of. I would strongly advise others to be extremely cautious and ensure they fully understand the costs before proceeding.

I’m going to request a refund because every doctor I talked to after the sibo test had no idea what I was talking about. If Genova refuses then I’m going to take them to small claims court.

I am super aggravated that I didn't read up on this company before I ordered a $400 useless test. I thought I had used them in the past but I mixed them up with a competent company (TrioSmart). I thought I was ordering a Methylation Panel which is what they tout on their website. Instead, I ordered a Methylation Genomics test that is basically gibberish. The customer support is non-existent. Both the live chat and the toll-free number employ rude condescending a-holes as "customer service" representatives. Had I read the reviews on this website, I definitely would not have used these jerks.

I haven't done my test kits yet, just had a hunch to call them first and their phone support wasn't very helpful at all. I don't like their process, have to go to the hospital to get blood drawn, which costs extra, and then I had another hunch to check the reviews, and lo and behold here I am reading the facts! Good to know that others had the allergy testing done and got inaccurate or confusing results. So I'll search for another lab.

This test was useful and suggested by my provider. I liked the results. Where it went wrong is the billing. I paid $400+ for the test but had the option to pay a wee bit less up front if I would turn it over to my insurance for processing. My insurance declined it and now Genova is coming after me for $2600. They ask for an Explanation of Benefits - which I provide. They say it is not sufficient and I start getting overdue notices. I am in a back and forth between my physician, insurance, and Genova that is eating up my time! I WILL NEVER EVER USE OR RECOMMEND AGAIN.

WOW!!! Same EXACT scenerio as people before me - quoted $450 cash price for the NutraEval test. Paid $179 out of pocket they billed my insurance $2000! They were PAID $414 by my insurance so they have collected $593 and are telling me that they are going to bill me for what the insurance states are my out of pocket responsibility! So if they billed my insurance which I pay ALOT of money in premiums then they are going to screw me and MILK me for more money???? The agent I spoke to at Genova also threatened collections and then hung up on me!! Will NEVER USE THIS COMPANY AGAIN. DISGUSTING SCAMMERS. I will also be haunting them via and social media and report them to the attorney general for Fraudulent insurance practices etc. Apparently they were sued before. This needs to happen again!

Horrible company that refuses to work with your insurance and will harass you to make payments that your insurance will cover. I have tried to contact them and they say that they cannot contact my insurance? My insurance never received a claim from them and still hasn’t. This is fraud. I believe they sent it to some other blue cross blue shield, but not to my insurance provider despite correctly communicating to them who it is directly

Every time I take a test from Genova there are absurd problems caused by their total incompetence or stupidity. Twice I did their methylation panel and twice they failed to process part of the test because they lost what I sent to them. Now I’m about to do another one of their tests and I can’t enter my insurance information because my doctor checked a particular box on one of their forms. Whether Genova takes my insurance should have nothing to do with my doctor’s practices. In fact up until now they took my insurance and now are making up an idiotic reason for not taking it again. I’m instructing my doctor never to order a lab from them again.