Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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171 reviews
GatesFx LTD.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The License Gateway To High-Tech Trading
GatesFx LTD. (gatesfx.com) has 171 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 31 reviews with 1 star · Clear filters
Stay away. The swap fees is insane This is broker will eat you alive . I close my biggest profit today at 27$ the swap fees was 25$ and my earnings well only 2$ then I checked all the last earnings. I was asking I take profits but my money don't seem growing but even with tiny win like 5$ or 2$ the brocker takes takes most of your earnings like 7$ for swap fees and let you stay in negative profits (-2$)
By web T.
I spoke to support about overcharged fees for AUD/USD. Agent said it's $15 per lot and because I had 3 lot that's $45 for each trade. Agent gave me the link about fees. When I clicked on it, it says Deposit Bonus Account: Commission: $12 per round trip. So I told the agent I was overcharged and asked him to rectify the error which is on their end anyway. He said "there is nothing further we can do regarding this matter and that there’s been no intentional overcharge - the fee structure for the bonus account is system-based and applies equally to all our clients. It isn’t unique to your account or manually adjusted in any way." I was so frustrated because I do know that whatever is on the page of any business is legal and bound. If the page shows $12 per lot then I should be charged as such not $15. Agent said he will escalate my issue. I am waiting!!!!!
By Charm
Response from GatesFx LTD.· Oct 25, 2025
Hi there, thank you for bringing this to our attention. We’ve reviewed your concern, and as stated on our official website, the commission for the Deposit Bonus Account is $15 per lot. This rate is applied system-wide and is not manually adjusted for any client. For further assistance, please reach out to our Help Desk team once again they’ll be happy to review your ticket and make sure everything is clearly explained and resolved as quickly as possible. Team GatesFX
Worst broker I have ever used the bonus account is a scam Ponzi scheme there platform has glitches all over they refunded me once the same issues happen again they never took responsibility this broker does not care about the trader the only care about there pockets spreads are insane right before the market closes they use it as a technique to liquidate your account please take it from me and stay away
By Ricardo M.
Response from GatesFx LTD.· Oct 17, 2025
At GatesFX, we do not conduct or engage in any activity that resembles what has been described. Unfortunately, in this case, the client experienced losses due to poor risk management, not because of any platform malfunction or unfair practice. We had previously issued a full credit to the client’s account after verifying a legitimate technical issue, ensuring transparency and fairness. However, after this courtesy credit, the client continued trading and once again lost funds as a result of personal trading decisions. When the client reached out, we arranged a Zoom call to discuss possible solutions and understand how we could assist further. Unfortunately, the client chose to end the call abruptly without allowing us to complete that conversation. We always strive to maintain integrity, transparency, and fairness in all our operations and continue to encourage all traders to practice sound risk management and communicate professionally to resolve any concerns.
a total scam don't fall for it they got that fake promo about the 100% deposit bonus but is totally fake plus their spread is real bad
By Gabriel A.
Response from GatesFx LTD.· Oct 11, 2025
Hello Gabriel! I am sorry to see your frustration with our Deposit Bonus Account. I was able to locate your account in our system to review your account details and trading history. After looking at your trading history I noticed that you were trading US30 with very large lot sizes on the bonus account and you exceeded the drawdown limit which is why the bonus was removed from the account. This is why it is especially important that you make sure to read the terms and conditions for the account that we email you with your login credentials when you open a Deposit Bonus Account. If you take only one minute to read the terms, it clearly states that if you are in 80% of drawdown, the bonus is removed and all positions are closed. This rule is in place to prevent further loss of your capital as well as our since we are matching your deposit from our own company funds. The Deposit Bonus Account is designed to give responsible traders the ability to scale their account faster by doubling their balance. For traders that treat trading like gambling and over-leverage (full-port) the entire account on one trade setup, lose both their capital and our company funds due to irresponsible and reckless trading. We even tried to credit your account with additional funds to compensate you out of good faith because you did not read the terms and conditions for the Bonus Accounts but you never responded to your support ticket. The offer still stands but we request you read the terms and conditions for the Bonus account before trading it again. We will soon launch our education hub as well and it will contain an extensive module covering [roper risk management which will also help you avoid future situations like this and ensure longevity of your account. As for the spreads on the Deposit Bonus Account, as outlined in the terms and conditions, the Bonus account conditions are based on our STP Standard account with spreads starting at 1.0 pips and no commissions. If you prefer raw spreads, we recommend using the ECN Raw Account as this account has zero spread markup from liquidity providers and has a low flat-rate commission of only $7 for all pairs. This is the best account for you if you prefer trading raw spreads. During active sessions most pairs trade between 0.0 - 0.2 pips of spread giving you an edge in the market! Again, we are sad to see your frustration and your support ticket is still open and our offer to credit your account because you did not read the terms and conditions for the bonus account still stands. We would love to keep our relationship as your trusted broker partner. At your earliest convenience, please just respond to your helpdesk ticket and we would love to help you along. Have a wonderful weekend! GatesFX Admin
The company is a BIG scam. They’re fake. Stay absolutely away from them. They advertise matching 100% of your deposit. Don’t fall for it. You will lose your money. It’s all to lure greedy soul and you will find out the hard way. I am an example. I was a foul. STAY AWAY from that scam broker. The website is even poorly designed indicating a scam scheme.
By daryl T.
Response from GatesFx LTD.· Sep 18, 2025
Hello Daryl! I was able to locate your account and looked further into your specific issue. I noticed that you opened a Deposit Bonus Account and you did not read the terms and conditions we emailed to you when you opened the account. In the terms that were provided to you it clearly states that your equity must stay above 20% of your initial deposit (this allows you to be in up to 80% drawdown on your account) or the bonus will be removed. This account type is best suited for traders who need more capital but also understand proper risk management and don't treat trading like gabling. I have reviewed your trading history and you you traded 1.5 lots on SPX500 during the Federal Interest Rate Decision (which is one of the most volatile news events for SPX500) with only a balance of $3999.62. This is very poor risk management (full porting) and not the type of trading behavior best suited for the Deposit Bonus Account as you must not exceed 80% drawdown of your initial deposit. We never misled you or scammed you, you simply did not read the instructions for the account that we provided to you when you opened the account. On your support ticket we tried to provide you with an account credit in good faith to allow you to regain the funds you lost by over-leveraging during a major news event but you closed the ticket. We are still here for you and hope to hear from you soon so that we can help you. Kind regards Gatesfx Admin
Don't trade here, this broker is fraudulent and has no capital. I just registered and made a trial deposit of $50. Then, I scalped and made a profit of over $50. Suddenly, my MT5 account was deactivated. I saw the remaining balance on the portal. My profits were taken by the broker. and my account can no longer log in
By adim In C.
Response from GatesFx LTD.· Sep 18, 2025
Hello Adim! I was able to locate your account and looked further into your issue. As we clarified on your support ticket, multi-profile hedging with another traders account is in violation of our policies. You opened an account under your name and then opened an account under a family members name so that you could have two Deposit Bonus Accounts allowing you to over-leverage (full port) buys on your account and over-leverage (full port) sells on your family members account. This was done intentionally to bypass our limit of 1 Deposit Bonus Account per user. This rule is in place for this specific reason to prevent abuse of the Deposit Bonus Accounts from over-leveraged (full port) hedging between the accounts. As we showed you on the ticket, the IP addresses and the device mac address on your profiles and also the trading accounts were the same. This behavior isn't tolerated and that is clearly stated in the Agreement to Open an Account that you accepted during registration with our firm. We also never took your funds or the funds you deposited into your family members account. We allowed you to withdrawal your funds and then yes, we did deactivate your account as this is our policy for abusers. We are sad that your actions led to your account being deactivated but we hope you do not continue to do this kind of abuse to your future broker partners. Kind regards, Gatesfx Admin
I was barely at 160% margin level didn’t even come close to 500% someone must have closed some funds on my account cause that’s what it’s showing for $339 someone on your end took -$339 cause I was watching it. Right after that my trades closed. You’ll need to credit my funds and hard earned profits I made. My account was over $2,000
By FX
Response from GatesFx LTD.· Sep 2, 2025
The client was trading on a Deposit Bonus Account, which comes with very specific margin and equity rules. In their message, they believed that “funds were taken” from their balance when in reality, the system automatically adjusted due to how the bonus structure works. We explained to them that: The bonus amount is not withdrawable equity; it is provided as trading credit to increase available margin. Once losses begin to reduce equity, the platform deducts from the bonus first. This can appear as a “deduction,” but in reality, it is simply the trading credit being reduced in line with losses. Their margin level was impacted by this automatic adjustment, which triggered their stop-out level. No one “manually removed” funds from the account. The system automatically handled the equity and margin as per the rules of a Deposit Bonus Account. Despite our detailed explanation, the client confused the bonus credit with their own deposited funds and profits. We clarified multiple times that their actual deposit and profits were never taken away; only the bonus credit was adjusted in line with their trading activity. Unfortunately, the client insisted otherwise and did not accept the explanation, even though the account statement and system logic showed everything functioning correctly.
