Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
734 reviews
Gatehouse SuppliesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Gatehouse Supplies (gatehousesupplies.com) has 734 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 22 reviews with 2 stars · Clear filters
Ordered a new gate sense probe over a week ago. item still hasn't shipped. chat conversation reviled that the item had to be ordered from the manufacture directly. if that was the case i would have ordered one from them myself.
By Jeffrey H.
I ordered a door opener circuit board in September knowing it was on backorder. I finally decided to just to get a new door opener after waiting 3 months...I requested a refund and was told I would see the refund on my card in 3 to 5 days... No refund showed up on my card after 5 days.. No biggy so just kept waiting.. I finally emailed them and told them no refund had posted to my account. I was told indeed I had been refunded on Jan 6th. I emailed them again asking to investigate this because no refund had showed up on my end. I even sent a video of my credit card statement showing no refund had been issued... Day after day went by with no response... I reported fraud to my credit card company who has already processed a refund and now is attempting to get reimbursed from Gatehouse Supplies.
By Gaige
Response from Gatehouse Supplies· Jan 30, 2026
Hi Gaige, Really sorry about this. The problem is that we change credit card processors between the time you placed the order and the time you requested the refund. When Brandy processed the refund, it showed as processed on our end, so we thought it was handled for you. Please let Brandy know if you don't see the money coming back now. Again, our apologies.
The part took 4 weeks to arrive.
By Joseph
Response from Gatehouse Supplies· Dec 4, 2025
Joseph, really sorry about the delays. It took us 2 weeks to get it shipped, which is totally unacceptable. The Liftmaster warehouse is having issues shipping products to us; they assured me they are working on it. Again, my apologies.
You’re sending me the Survey before I’ve even gotten the product.
By Steven M.
Response from Gatehouse Supplies· Oct 20, 2025
Hi Steven, the tracking number is 9400150206217327841671 According to the USPS Latest Update Your item is being held at the HAMPSTEAD, NC 28443 post office at 12:25 pm on October 20, 2025. This is at the request of the customer. Not sure if your on vacation or ??
Not great, I was not informed that the part I ordered was on back order.
By Jeffrey D.
Order was to take 2-4 weeks to come in and I wasn't given the notice until I called and asked about my order
By Katherine V.
Response from Gatehouse Supplies· Aug 8, 2025
Hi Katherine, Very sorry that you had a bad experience. In the future, you can always log in to your account to check the status of your order. Apollo gate parts are challenging to get as the company has changed hands many times, as I'm sure you know. The order was cancelled upon your request. I hope you will give us another try.
I thinks i order a brand based on the photo and a different brand arrived
By Eborregales
Response from Gatehouse Supplies· Mar 14, 2025
Hello. That part comes directly from Genie. At times, they may change suppliers for where they get products like Capacitors, but as long as the values are the same, it will work.
Friendly service, but too slow to ship. Week and a half and the part never shipped.
By Jesse H.
