GASLAND chefReviews of gaslandchef.com

They sent me a propane gas water heater with inadequate packaging. When it arrived it had a hole in the box and the drain plug was sheared off. I called but there is no way to speak to anybody. Only email communication. They wanted to send me a new drain plug completely unconcerned about any other damage in transit that could result in serious injury. Customer service is a nightmare. When a company has one number, hides all corporate numbers, and will only communicate anonymously by email, they are one step away from hustlers. Website says thirty day no hassle returns. They are liars. We emailed back and forth seven times and they still have not provided instructions for return. Liars. Don’t buy Gaslandchef ANYTHING.

gasland gas hob, I broke a pan holder/trivet. No part available anywhere. indifferent customer service. Avoid

I brought a cooktop that stopped working after 12months. I have lost count of the emails I have sent to support Gasland chef. They keep coming up with excuses having a part made. Finding a part. This has been going on since January. No phone number in Australia. No abn on invoice so I can’t even put in a complaint to fair trading. This has caused so much stress . Don’t touch anything from this company something isn’t right when they have no number to call.

Ordered product and tracked package for 13days while sitting at airport with the courier Amerex when queried, Gasland replied just wait longer. Won't purchase again thru them.

3 year old Gasland electric oven has a faulty led display. These ovens should last 10 years. Gasland customer service has no Australian contact number, only overseas support people, only contactable by email. They won't supply parts to fix either under warranty or just to buy the new part. These fools at Gasland don't understand the Australian consumer law.A product like an oven should have a serviceable life of more than 10 years I have contacted The NSW Office of Fair Trading and awaiting their response.

I purchased a Gasland Chef Microwave/Convection oven a little over a year ago. I agree with all customers that complained about the Customer Service. Unless things improved later into 2023, the service is definitely subpar if they even have such a service. I sent a simple email, will be a year ago this coming 28 Jan 2024, just asking about the warranty process and never received a response back. I was trying to see if I could register online or even extend my warranty due to the cost of the unit I purchased. Currently the oven control panel display is intermitting (comes and goes when feels like it). Maybe I received the one low quality oven off the assembly line, but to be having issues after 1 year, is not worth the $1,400 price we paid. I would not recommend the Gasland Chef 24 inch 1.6 CU FT 1000 or 1500 watts microwave / convection oven. The turntable operation is also corky. If don't rotate the table so it contacts the gear, the plate will not rotate went microwaving. Also, if you like microwave popcorn, this is definitely not the oven to have. I am not sure how the waves are focused in this oven, but it will barely pop half the bag before it starts to burn the popcorn. It re-heats, warms, bake, and roasts well. However, to be 1000 to 1500 watts it takes longer that the conventional whirlpool microwave I replaced. Again, this may be a great a company, and great brand, but based my experience and the performance of this oven, I will never purchase or order Gasland products again. I will stick with GE or Whirlpool, I at least got 10 years of use from my Whirlpool microwave.

Purchased the Gasland Chef Pro 30in. stainless steel cooktop with the griddle in December 2022 for my wife's Christmas gift. Unboxed and installed the cooktop and found two of the knobs damaged and scratched. They looked like they'd been dropped on a concrete surface and kicked around a bit. Immediately made a warranty request where it was 8 months before we received 2 replacement knobs. Unboxed them and brought them to the stove only to find they're not the right size. I reached out to the warranty department again and they said I should just use them. It's so sad to have a beautiful product at an amazing value with the worst customer service. I even warned them I was going to give them bad publicity. Almost one year later and still unresolved.

scalding and freezing and leaks I was just trying to use this out door shower and burned my leg and foot! I hired a contractor to install this. He informed me that several parts needed to be purchased to set it up. He set it up, now beautifully installed, but the water is either Burning hot or freezing cold. And when the shower water controller is shut off it continues to dribble water without stop.he was able to get it barely tolerable for a shower, but as soon as I tried to adjust it using the hot and cold knobs on the front it would shut off when I tried to make it cooler, or be totally burning hot!!!