Garden WindsReviews of gardenwinds.com

Finding replacement parts on their site is difficult. There are no direct links to most things on their website. When I did finally find something relevant to what I was looking for I was excited. Then when it came to the checkout process and reviewing my order, I found a $75 ground service fee for a replacement CUSHION. Not huge, heavy parts... A cushion. That's half the price of the cushion itself. Back to searching elsewhere. Sad.

The Fast Fashion of canopies. Bought a canopy due to the company's statement of quality. The product is described as being resistant to wind damage. After just over a year of use, the top part of the canopy ripped. I called the company and was offered NO help at all. When I respectfully explained my disappointment, the second rep I spoke to told me "the life expectancy of our canopies is only 1 to 3 years." My product lasted just over a year. If this is the case, the fact should be noted on the company's website. The customer should be told they will have to re-purchase each season. When I asked for any sort of discount, the rep informed me about an upcoming sale on "in-stock items." I asked if I could go ahead and take advantage of the sale. The rep checked back with his manager and told me no. This just makes no sense at all.

I purchased a replacement canopy 6 months ago and it’s is ripping at the seams!! Customer service said it’s under the replacement warranty time but will only give 50% off of a new one.

Wrong item was sent to me, I ask for the replacement because the first one is wrong size now its getting worst

Worthless, trash product and rude, unprofessional owners. If you don't believe me, read other online reviews including BBB. Paid $160 only 6 months ago and it had faded to PINK. I contact them (assuming they were a reputable company), only to be dismissed. The owner had been nerved to offer a discount for a replacement! Are you kidding me? I wouldn't give them a nickel. It should have been replaced since it had been less than a year. I even sent a photo but he referred to their ridiculous warranty instead. They do not care about their products or their customers! ZERO STARS! I hope this is a useful warning for people NOT to do any business with this pathetic company!

I should’ve trusted this website and the reviews from others. They send you the wrong product, and then deduct $12 after you send the wrong product back to them. They invent random rules and policies off. Do not recommend at all. The company is a SCAM.

We ordered a replacement canopy for our swing. They sent us the wrong size. When trying to return it, they have me take million photos, pay for the return shipping out of my own pocket, only to tell me they can't refund me until they do a full inspection of the canopy. I will never ever in a trillion years do business with this monstrosity of a company again!

Purchased the caopy from Garden Winds last April. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty and wouldn't give any credit or replacement. I would never buy another product from this company again.