Garage Door NationReviews of garagedoornation.com

Called to order springs to let them advise me on the correct ones. Recieved wrong springs and now they wont answer my calls, return my messages or return my emails. Recommend to stay away from these crooks. shame on you scumbags...

I decided to buy my spring from here in spite of the fact that they were about 50% more expensive than other sites. I thought they were a company that operated with integrity but I was wrong. They did not send my full order and won't answer the phone nor return emails. In other words they are thieves. They stole my money.

I placed an order on garagedoornation.com at 9:30PM Nov. 19, 2018 for a torsion spring kit. The next morning I changed my mind and decided to have a local company fix the door. So I called Garage Door Nation and talked to Johnny, explained that I wanted to cancel the order and asked him to do so. He agreed to cancel it and said I should receive the credit in a few days. I then found a local company who came out that afternoon and fixed the door. The next morning I got an email from Garage Door Nation that the order had been shipped. I immediately called and talked to Johnny again and asked him why they had shipped the order after he had agreed to cancel it. He wouldn't let me talk and then abruptly told me he had other customers waiting and hung up. Obviously I am not a happy customer. By the way, the local company charged me a total of $259 installed with extra long life springs. I paid $179 for the spring kit from Garage Door Nation, so it would have only saved $80 for me to do the work myself, not hundreds like they claim.

If you are looking with your garage door to be fixed don't go to Garage Door Nation they are very hard to contact and besides if they got mistake with your order there's no way that they will replace it. Stay out with this company. Arnel

The were very helpful making sure I bought the correct spring but, just as DMarley said, once you place the order to buy the product there is no way to contact customer service. I had a duplicate order which they cancelled but never refunded my PayPal account. Since December 5th ... 24 days ago ... I submitted the web-form 4 times, emailed them 8 times, called their pre-sales number (where the person that answered said he would have his manager contact support) but still have not heard back. I've turned the issue over to PayPal. Unfortunately, you can't give anyone negative 100 stars.

I only received part of my order, and all attempts to contact them (via email and finally out of desperation via their Facebook page) yielded no response (a canned auto-response email with "FAQs" does not count as a response). So they basically ripped me off. Note they do NOT have a phone number for contacting them anywhere on their website or their Facebook page, nor did the one email I received from a real person there (before I placed my order) contain a phone number. I was annoyed with their cheesey attempts to upsell at every opportunity - and had I noticed that they don't publish a phone number on their website, I never would have placed an order with these crooks. As for all the 5-star reviews, I can only guess that those people didn't have any issues with their order and didn't have to deal directly with this shady company. Sure they have a couple of helpful videos out on Youtube, but there are tons of videos watch, including many put out by legitimate honest people. So do your homework - like I didn't in this case - or better yet save yourself the hassle and avoid Garage Door Nation.

BUYER BEWARE: The web site is not sufficient to order correct springs and the inferior springs I received looked just like the two I needed to replace, but didn’t work (at any number on windings). BE WARNED: Their no-refund policy applies even when they select the springs you need based on correct measurements, and then their springs don't work. The company could have stood behind their product and web-site, and offer to provide at least a partial credit, but instead they chose to say no. $125 out the window and then they tried to scam me for more by offering a discount on another set. Yeah, right! It appears they will just continue to create unhappy customers unnecessarily until their reputation gets catches up with them.

These people are scam artists. They don't actually make or stock any of these products. When you order from them, they just go order the parts from another website (Service Spring Corp) for a fraction of the price, and they keep all the profit. Save yourself time and money and just order the springs directly from a manufacturer instead of paying 4x as much through these guys. In addition, the product will arrive all beat up and damaged. It looks like it was packaged by a 3 year old.