Gander OutdoorsReviews of ganderoutdoors.com

GM - RYAN KOENIG - GANDER RV OF COLDWATER; CAMPING WORLD OF COLDWATER, ALONG WITH SERVICE TECHNICIANS REALLY WISH I WOULD HAVE SEEN THESE REVIEWS BEFORE WE PURCHASED OUR CAMPER 12/5/21. IN THE TIME WE HAVE OWNED IT, WE HAVE MAYBE CAMPED IN IT A TOTAL OF 2 MONTHS OR EVEN HAD IT AT OUR HOUSE FOR 2 MONTHS. FROM THE GET GO I SHOULD HAVE FILED A LEMON LAW AND GOT ATTORNEYS INVOLVED. THE AMOUNT OF THINGS THAT HAVE GONE WRONG ARE ENDLESS AND PROBABLY WON'T HAVE ENOUGH SPACE FOR MY REVIEW. I CAN TELL YOU THAT MOST RECENTLY THEY HAD MY CAMPER 8 MONTHS, WE HAD TO BRING IT HOME 2X BECAUSE THEY DIDN'T HAVE ROOM ON THEIR LOT; WE GOT IT BACK UNREPAIRED - WHEN IT WAS FINALLY WARM ENOUGH TO GO THRU EVERYTHING WE HAD TO DRIVE BACK UP THERE FOR REPAIRS, SIT THERE FOR 8 HOURS 2 DIFFERENT TIMES AND 1 TIME LEFT IT AND CAME BACK. THE SERVICE TECHS WERE SMOKING WEED IN THE AREA OF THE SERVICE. THERE ARE STILL THINGS WRONG AND NOT REPAIRED AFTER THEY REC'D $20K - SHOTTY WORK; NEEDLESS TO SAY WE GOT IT BACK 1 MONTH AGO, FINALLY ABLE TO LOOK THRU IT TODAY TO PACK WHEEL BEARINGS FOR A TRIP AND LOW AND BEHOLD - OUR ELECTRIC BRAKES ARE DISCONNECTED AND HANGING. I CALLED TO TALK TO THE GM BECAUSE OBVIOUSLY THE SVC MGR & ADVISOR DON'T HAVE ANY SAY IN FIXING SOMETHING. HE WAS GIVEN THE MESSAGE AND HE STATED, AND I QUOTE, "IM NOT THE SERVICE MANAGER SO I AM NOT TOO CONCERNED ABOUT IT"; WHEN I CALLED BACK I WAS TOLD BY MULTIPLE PPL ABOUT THIS INFORMATION. NEEDLESS TO SAY RYAN KOENIG, GM, I HAVE INDEED ESCALATED THIS HIGHER THAN YOU PROBABLY THOUGHT IT WOULD BE AND I WILL KEEP GOING UNTIL YOU CORRECT IT. THIS IS UNACCEPTABLE CUSTOMER SERVICE AND FOR THE RECORD RYAN, IF ANYTHING HAPPENS TO US ON OUR TRIP THRU THE MOUNTAINS AND IT IS FOUND THAT IS HAS ANYTHING TO DO WITH THE REPAIRS YOUR SERVICE TECHS MISSED BC OF THE CRAPPY QC YOU HAVE - BELIEVE ME - LAWSUITS WILL BE COMING, WHEN YOU COULD HAVE JUST FIXED IT PROPERLY AND HAD THE PROPER QC OR CUSTOMER SERVICE. ALL YOU CARE ABOUT IS THE MONEY THAT GOES INTO YOUR POCKET AND DIDN'T CONSIDER ACTIONS YOU CAUSE BY BEING SUCH A POOR GENERAL MANAGER! THE RESULTS OF YOU HAVING BETTER CUSTOMER SERVICE AND BETTER SERVICE TECHNICIANS COULD REALLY HAVE RESOLVED THE NEED FOR THIS GOOGLE REVIEW, SOCIAL MEDIA POSTS, AND ATTORNEY CONTACTS.

We purchased a new Class C Thor motor home in September fromGander Outdoors in Jacksonville Arkansas. After we purchased our new motor home we drove it 32 miles to our home and tried out the slide, but it would not retract. Called Ganders RV where we had purchased it and was told to bring it back in. They checked it out and told us one of the six motors on the slide out was not working and they would contact warranty. While we were waiting to hear back from warranty some one cut the catalytic converter off. They said we would have to have our insurance pay for this. We waited almost 7 months for the converter went to pick it up yesterday and was told we had to pay 500 deductible for the warranty work and 500 deductible for the catalytic converter. We ask them about our Good Sam warranty and was told they would not cover it. Got home checked my Good Sam Policy and it would cover it so I called them and they said because we did not call them before the repairs were done they were not responsible. Do not buy from Gander and do not let them talk you into buying extended warranty from Good Sam both are bad

This is for Gander in Lowell, Arkansas. If there was an option to give less than 1 star I would. This place has the WORST communication and time management. I never received a callback after following up several times during the week. They decided to attempt delivery at wrong address and no communication to have someone present. Worst experience I've had and will NEVER recommend anybody to go through this hell. Drive the extra 3 hrs for decent service.

Thanks for taking a moment to review this and hopefully get some assistance. On April 29th I brought my RV in for service at the Bartow location in Florida. Jessica who handled my original call is awesome and has been great through this process and she assured me they can complete the paper work and contacts in regards to my warranty. which is why I originally agreed to bring it to this location. I originally brought the RV in to repair my stairs that were not closing properly. After several calls with no returns for three weeks I went back and found that the service had not been completed. To this date of 7/30/2022 the service requested has not been done and as I walked out to pickup my RV Jessica along side she to saw the stairs were open and still not working properly, though I have paid them nearly 900$ in advance to repair. While fielding the excuses I also purchased a new hitch and paid for it in advance along with 2 hours of labor at 150$ per hour totalling approx 600$. After many excuses for not getting it in, they finally installed the new hitch. The new hitch was the wrong style and not even a rear hitch, the technician told them it was wrong and yet they had him install it. after waiting 3 more weeks I told them I needed my RV to leave on vacation, they said fine take it return it when you come back and we will put the right hitch on, the stairs were still not working. Since I cant travel with stairs out they not said I needed two news batteries to install at 600$ and it would work. Yes I had to pay in advance which they charge me twice for on my AMEX and I am still waiting fr the correction. The stairs still did not work and we put a tie on them so they would not open. Upon my return I again left the RV and they still could not get them working or find out what was wrong. understand When I was travelling the Camping world in GA looked at it said it was the motor, but I would need to wait a week to get it installed they were very busy. I did not have the time since I was travelling. I told this to Camping World Bartow. I have already replaced the door switch and battery and paid them for this service and now they claim the motor doesn't work because the extra power in the new batteries damaged it so it is a new repair I need to pay for? Huh? Needless to say the Management at this franchise is a joke, they lie and blame each other for the errors and refuse to find solutions or help me the customers. Because I did business understand the quality of your name, I am out dollars, have stairs that don't work, and excuses regarding the wrong hitch and cant get a refund. For over three months I have dealt with this incompetent group and need to turn to you for help. I did not include the radio repair that they could not do and wnt down the road to you competitor and had it fixed the same day a cost of 700$ they missed out on because of the lack of competence. HELP! Kevin Hermida 4076806495 P.S Tim the manager and the SErvice manager know all about this and have crawled into their shells and refuse to take responsibility. Jessica the customer service rep, is Awesome and a life saver she needs to be running this place.

I only gave a 1 since there is no zero. BUYER BEWARE. After the sale they could care less about you! 6 weeks ago I bought a 2022 BRAND NEW RV for over $100,000. The generator wouldn't start, and a few other items needed addressed. I had it 3 days and they picked it up...I call week after week after week....6 weeks now have passed, and my 2nd payment is due in 2 weeks and I have no idea when I am getting this damn thing back! The manager NEVER returns your call, called the corporate office last week....still waiting for a response. Then I was told the warranty may have expired!! WHAT?????? BUYER REMORSE!!! Hey Marcus Lemonis....what about that "if you're not happy, we're not happy" How about making my payments since YOU have my vehicle....better yet, give me my money back and I will GLADLY take my business somewhere else....YOU GUYS SUCK! FYI....I missed out on 2 family camping trips so far....how would YOU feel if you were treated this way Marcus?!?!?!? UPDATE: 2 more weeks have passed and they told me they would be delivering my RV on Tuesday May 31, no show, no call. Told Wednesday June 1st....no call, no show. Was told Friday June 3rd...called at 5:30 pm said they couldn't make it and would deliver Saturday June 4th....THEY ACTUALLY SHOWED UP.....THE VEHICLE WAS FILTHY INSIDE AND OUT, SAW DUST ALL OVER THE INSIDE, HOLES DRILLED INSIDE OF KITCHEN CABINET AND THE MATTRESS WAS MISSING ON THE BED!!!!!!!!!! I refused the delivery! DOES ANYONE AT GANDER CARE OR TAKE PRIDE IN THEIR WORK??? MARCUS LEMONIS....DO YOU GIVE A S@$%??? GIVE ME MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!

We saw a second hand RV advertised at Gander RV & Outdoors in Baxter, Mn. As they are 500 miles away from us, we pondered it for a couple of weeks, and then reached out. We received a virtual tour, although in retrospect, not a truthful one. We then decided to offer them $2000 less as that's what all the salesman spontaneously offered us when we periodically stopped by RV dealerships. The sales person said would talk to her manager and see what she could do. She then came back to us about an hour later to say that "someone had made a mistake in the posting price" and it was actually a few thousand dollars higher. We were shocked. We went online again to look at it, and realized the dealership had increased the posting price by a few thousand. We negotiated back to the original price, then they told us that there was a $495 prep fee, we were expected to buy two batteries for $399 and there was a document fee for $125. Paul, the manager told us many times "Take it or leave it". By this time we had our emotions involved and we decided to take it. My partner and I took two days off, arranged supports for our children, borrowed a heavier truck, and drove down experiencing gas and hotel costs. When we went to pick up the RV we discovered that the seals in one of the large slides were torn. Additionally, considering we paid $495 for a prep fee, the fridge was full of mold, and the kitchen sink and bathroom were filthy. We decided we could clean the dirt at home but the seal would need to be fixed. Paul told us that it would cost $1,500 and we could pick it up in two weeks. He absolutely would not drop the price by $1500 instead; once again telling us "Take it or leave it" a number of times. When we discovered there was only one battery, not the two we were told we had to purchase from them, they returned less than 1/2 the price, as they informed is that it costs more to buy one battery than two. We were not feeling good. If we had lived within four hours driving distance, we would have driven away from the deal. However the thought starting the process again, of making a second trip was too much, so we decided to take it, and be out of there as soon as possible. We opened the RV this spring to start fixing, cleaning and loading it up only to discover that the seal on the second slide leaks as well. Finding the second slide leak, was too much. Buying an RV is a non-essential purchase. One should leave it with a feeling of hope and excitement. Unfortunately it was not a feeling we experienced at time of our purchase and it is not a feeling we are experiencing as we enter the camping season. Buyers beware!

Gander RV service is the absolute worst!! I would give their service department a 0 We have had nothing but problems since buying our brand new RV from a leaking window to a bad TV. Had to go through months of dealing with them to get these “warranty issues resolved”. No one ever returns your phone call and each time I call to speak to someone, anyone for that matter, I get “ they are extremely busy”. They have no regard for their customers they are only nice when trying to sell to you. All I can say is buyer beware!!! You better hope that you will never need service because I assure you you will get nothing but the run around from them. My concerns always fell on deaf ears. I will never ever deal with gander RV again. Our experience has been nothing but a headache with the service department!!! I can’t stress enough how BAD they have been to deal with!!!

Stay away from Gander RV in Coxsackie New York!!!We just Bought a brand new 2021 fifth wheel. Brought it home, then we took it to a nearby campground to test everything out. Refrigerator broke! cable hookup broke! There is a water leak coming from slide or window. Missing screws and cracked fender. Bathroom sink there’s a tsunami of water leaking from that. One entire wall is crooked. Tv mounted crooked. Someone cleaned the screen on the tv with a chemical very cloudy and streaky. Outside light not working. Those are just a few of a list of problems.We were told the Refrigerator has to go through warranty and has to be ordered. We have been informed they have no idea when this will come in. We are suppose to have an appointment in the spring.These Issues better get fixed or it will ruin our camping season come spring. Our fall season was ruined. So ya, All problems were supposed to be fixed. We traveled back down ..hours of our time and gas wasted. Even with an appointment we waited hours to get the camper back. Only one issue the outside light was fixed. Oh, and Not to mention we have been trying to get in touch with financing make sure you check and read everything that you are signing. We are still waiting to hear on an answer on that weeks later. It’s very sad that these very expensive rigs are sold like this and worse they don’t have companies and service to back them up. We have called multiple times made time consuming trips and it is so sad to say we feel all that we encountered are useless and not helpful! Nothing has really been resolved. … Oh wait but they are bombing our phones to get the title for our rv we traded in. Unlike them we were and are on top of it. The day they informed us they couldn’t obtain it themselves it was taken care of. Unfortunately it’s just a waiting game on the mail. Not our fault. Mail is slow these days. Oh well funny how things happen. I have never wrote a complaint about a company but people please,Stay away! It’s really unfortunate I would of loved to leave a nice review. Being a new outlet we wanted to give them the business. Being honest and nice doesn’t get you far these days. If they ever make things right I’ll be back on to let you know but right now we are very disappointed very!!!!!! These rv aren’t cheap. Loans are long. It’s going to make for a very long disappointing and depressing years to come. So sad…..:(