Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
118 reviews
Game-Set-Match, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Game-Set-Match, Inc. was founded in 1989 by Adam Burbary, who began his tennis career in Aurora, Colorado and still lives locally today. After years of playing and teaching tennis, Adam opened the first location in Centennial, Colorado. The company established momentum through teaching as well as the retail business. Fast forward to today, the team operates four main locations, three in Colorado and two in Nevada. They also provide product to five pro shops in the Denver Metro area. Whether you’ve been playing for years or are new to the game, come stop by one of our locations today to meet our team and see the Game-Set-Match, Inc. difference first-hand. We’d love to help you with any of your racket sport needs.Shop us online; click the "Shop Online" link from our main menu
Game-Set-Match, Inc. (gamesetmatchinc.com) has 118 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 107 reviews with 5 stars · Clear filters
Ordered shoes online and they arrived the next day? Thats crazy! These guys are awesome! Free shipping too!
By KA
Response from Game-Set-Match, Inc.· Dec 12, 2025
So happy you got the shoes so quickly! Thanks for shipping with us.
Easy on-line ordering. Racquet (purchased unstrung) was shipped within an hour of ordering it. Received the racquet quickly, within only a few days even though had to be shipped across the country (UPS free shipping). Only drawback regarding my order was that I did not receive the vibration dampener that is included with the racquet. It is normally packaged on the grip but appears it fell out of package or maybe inadvertently removed before it was shipped. But, not a problem as Game -Set-Match then shipped to me a vibration dampener and apology/thank your card. Great, personable customer service. Will continue to use them as my tennis equipment on-line store!
By Thomas D.
Response from Game-Set-Match, Inc.· Dec 12, 2025
Oh no! We are so sorry for that. We put a dampener in the mail today for you. It should arrive next week. 12/18/25: so happy the card arrived. We truly appreciate your business and look forward to working with you again!
I live in South Africa. GSM was the only store that I could find my item on that I was looking for. My item had been discontinued and they had stock but Shipping to my country for a low cost item was way too expensive so I had a friend that was going to be in Florida for just a week. The customer support stood by me every step of the way and made sure I received my package without any problems. Every time I was concerned that it was going to arrive on time, they re-assured me that even if it did not arrive, they would make sure I received my package even if they had to send it to South Africa for me. Now that is incredible service! Thank you GSM!
By Brett S.
Response from Game-Set-Match, Inc.· Nov 6, 2025
Brett, it was a real pleasure working with you. How fortunate that you had a friend coming to the US that we could ship to. Thank you for your order and all your quick responses. You made it very easy for us to work with you! Please don't hesitate to reach out in the future.
They sent the wrong size, but immediately sent me a return label..and was so apologetic. Fast return time.
By Sally H.
Response from Game-Set-Match, Inc.· Nov 6, 2025
Hi Sally! Thanks for the nice review. I'm so glad we got the right item to you quickly. Your patience and understanding was fantastic. Hope to see you back again!
Fast shipping great experience
By Steve
Response from Game-Set-Match, Inc.· Nov 6, 2025
Thanks for the nice review Steve. We appreciate your purchasing with us and hope you continue to be a happy customer.
Transaction and shipping are fantastic. My future go-to store for the tennis gears.
By Tao
Response from Game-Set-Match, Inc.· Nov 6, 2025
Hi Tao. We are so pleased that everything went well. Thanks for the kind words. We look forward to seeing you again!
Always a fantastic experience ordering from Game Set Match! Competitive pricing along with the best customer experience around. Chrysie in particular was super friendly and helpful!
By David S.
Response from Game-Set-Match, Inc.· Oct 20, 2025
Thank you for such kind words, David. It was a true pleasure working with you. Thanks for putting your trust in us. We look forward to having you shop with us again in the future!
After searching for the right set of grommets for an older Babolat racquet, I found a listing for Game-Set-Match on the internet along with their phone number, which made it quick and easy to confirm that they had what I needed by talking to a real person. Though I did complete the transaction on the website.
By Ronald E. S.
Response from Game-Set-Match, Inc.· Oct 20, 2025
We truly appreciate your order Ronald. Thank you for taking the time to do a review!
