Custom X-box controller
We ordered a custom X-box controller for our son for his twelfth birthday. We received it after a few weeks, but unfortunately my son noticed something was wrong immediately & the controller not working correctly (or, not necessarily the controller as it was only with connecting to headphones, both wireless and wired, so nothing too major - but we still wanted it fixed since it was brand new). I contacted them within a couple hours of receiving it and they returned an email back to me within an hour or so (on a Friday afternoon, no less). They had a prepaid return label attached, and after a few days to send it back, about a week to fix it, and another few days to send back to us, the issue was fixed! Despite an initial issue, everything was handled very timely and efficiently, and if he wants another custom controller in the future, we'll be return customers.
By Megan T.