Ryson Real Estate & Vacation RentalsReviews of galvestontxbeachrental.com

I rented out a property recently from this company. First time and last time. Property address 16522 Nassau Way, Jamaica Beach. Dates June 22 to June 25. From the first night itself all the bed rooms were swarmed with cockroaches and my grandchildren were horrified. When the matter was brought to the attention of the management we were assured that we will be compensated and they are keeping mum so far. What a company. I leave it to you for your judgement about their house keeping and cleanliness.

PSA – Our Experience at Barefoot Pelican (Sea Isle, Galveston), managed by Ryson Vacation Rentals I am sharing our family's experience at Barefoot Pelican in Sea Isle, Galveston, so that future guests can make informed decisions. My family booked a 3-day vacation through Airbnb at this property. The total cost of our stay was $2,007.90. DAY 1 – ARRIVAL We arrived at the property around 7:00 p.m. and immediately noticed large numbers of flies clustered on the windows inside the unit. At first, we assumed they were limited to one area, but as we walked through the property, we found multiple windows covered with flies. Some windows appeared to have dozens, if not hundreds, of flies. We documented the condition immediately with photos and videos and reported it to the host through Airbnb and the Ryson phone number. Because of the time of day, we were informed that no one was available to come to the property and assist us that evening. We were told to handle the issue ourselves. As a result, our family spent part of the first night of our vacation driving to Dollar General to purchase fly spray and supplies rather than enjoying the vacation we had planned. We submitted the receipt as requested to the email address provided by Ryson but were never reimbursed for those expenses. Ryson submitted a work order in response to our complaint. During our stay, we also discovered additional cleanliness concerns, including a mouse dropping inside the property. DAY 2 The next morning, despite our efforts to remove and clean up the flies, they had returned in large numbers. The infestation was still present and continued to affect our stay. Ryson sent a representative to the property with fly spray, but the underlying problem was not resolved during our visit. Because this was a very short family vacation with children, relocating to another property would have consumed a significant portion of our limited vacation time. We stayed only because we were trying to salvage what remained of the trip. AFTER THE TRIP Upon returning home, I requested a refund and provided all documentation to Ryson Vacation Rentals and Airbnb. Ryson Vacation Rentals initially offered only $174 in compensation on a $2,007.90 reservation. After Airbnb reviewed the evidence, they increased the refund to $523.80 and advised me that this represented the maximum reimbursement available through AirCover. They stated that any additional compensation would need to come directly from the host. MY CONCERN I also do not believe the compensation adequately reflected the impact this situation had on our family's vacation. We paid $2,007.90 for the stay, yet the infestation was present upon arrival, affected the entire trip, required us to purchase our own supplies to address the problem, and was never fully resolved during our visit. What concerns me most is that the fly infestation was present upon arrival and was documented immediately. The issue affected our entire stay and was never fully resolved while we were there. In addition, after the case was resolved, I discovered a review from a guest who stayed shortly before us describing significant cleanliness and pest-related concerns at the same property. I understand that every guest's experience may differ. I am simply sharing our experience and encouraging future guests to carefully inspect any property upon arrival, document concerns immediately, and communicate through the Airbnb platform and call the Ryson number if issues arise. This post reflects my family's personal experience and the documentation submitted during our Airbnb case.

We recently stayed at a Ryson Vacation Rentals property in Surfside and were very disappointed with both the condition of the rental upon arrival and the customer service we received. When we arrived, there was a large amount of filthy trash scattered in the fenced yard. In garbage bags and individual trash items. We specifically selected this property because we were traveling with our dogs and wanted a fully fenced yard for them to safely enjoy during our stay. Unfortunately, the trash bin was on the ground sideways, lid open, piled up, had a strong odor, and made a significant portion of the yard unusable. We had to constantly keep our dogs away from that area for their safety, which defeated one of the primary reasons we chose this rental. Neighbors informed us that the trash had reportedly been there like that for at least two days before our arrival. I contacted the number provided in the guest portal immediately upon arrival and was told someone would contact me. When no one followed up, I sent an email that evening and called again the following day. Each time I was told someone would be contacted to address the issue. However, I never received a return phone call, status update, or any response to my email. The complete lack of communication was extremely frustrating. In addition, several bed linens appeared dirty upon arrival, requiring us to wash them ourselves before we could use the beds. After a three-hour drive, having to clean bedding and deal with overflowing, foul-smelling trash was not the experience we expected. The most disappointing part was not only the condition of the property but also the lack of follow-through after multiple attempts to report the issues. A clean, properly prepared rental and basic communication from management should be expected. Unfortunately, our experience fell far short of those expectations. I would never get a rental from this management company. Any company that thinks it is acceptable to allow their renters to stay at a rental with smelling, disgusting trash along with dirty linens is not a management company I would trust.

If I could give this company a zero star rating I would. We rented the Ocean Grove 601 sea breeze condo on Galveston Island in the month of October. The weather was great but the condo was a joke. It was dirty when we arrived, the door to the balcony didn’t have a lock, the toilet handle in the second bathroom broke and they didn’t fix it so I had to take the lid off the toilet and pull the chain to flush the toilet. When we ran the dishwasher it caused sewage to back up into the kitchen sink. The only nice thing was the balcony. When we went to the Ryson property office on the island the receptionist was rude and very insensitive about what happened. NEVER EVER rent anything from these rip off artists!!!! Next time I come to Galveston I will be renting a condo from Above the Rest.

I will never use Ryson Vacation Rentals again. It was a nightmare. A group of 15 of us booked through Vrbo a spot in Surfside Texas months before our date on the day of check-in five hours before we get a phone call and say our place is roach infested. A few days before our trip a review came up about a roach problem so I reached out to them and they insured me that it was taken care of but yet it was not. So while driving, I’m having to look for a different property for 15 of us to stay for the week they gave us suggestions which only one was similar but come to find out it was one day shorter than our original plans, but it was the only one close enough to the beach and was not in Surfside. The second house that we stayed in was nice and I’d say I would stay there again, but I would never rent from Ryson again. In the house that we ended up staying in we had to go by and replace air filter because it looks like it hadn’t been changed in over a year there cleaning crew is absolutely horrible or maintenance crew. Whoever is responsible. While staying at the new place, we went back and looked at the original house, and there were three more posts just days before we were supposed to check in about the house being infested. There is no reason why they didn’t reach out to us and get it fixed before letting us drive and get on the highway with 15 of us thinking we didn’t have a place to stay for the week. Unacceptable.

BEWARE!! Check their rating on the Better Business Bureau website before booking with them. You’ll change your mind! They are a division of VTrips Corp. Ryson has POOR CUSTOMER SERVICE. They failed to offer us any resolution to our issues during our stay with them in Galveston, Texas. We were given the run around and told multiple times that a tech would be out to assess our issues and nobody ever showed up. They gave us various excuses. After asking for a fair resolution on the second night of our stay, I was told that their team meets on Tuesday’s of each week to discuss and issue refunds. Kind of strange that they need a weekly meeting for refund discussion! We waited for a refund until the following week after checking out only to be dismayed at what Ryson was willing to refund us. It didn’t even cover the cleaning fee of the property, that clearly wasn’t clean when we checked-in! We went to Wal-Mart and bought our own cleaning supplies just so that we could feel comfortable enough to stay the first night. In order to receive the refund they were offering, I was required to sign a contract stating that I would not speak about our experiences. I spent weeks calling and getting the run around before actually speaking to the general manager, in which I was given a story about her own vacation just recently being ruined by a hot water heater leaking…her comparison of my issues to her issue was irrelevant due to our issues being of the nature that occurred over months of property neglect and poor cleaning! She also offered to give us $100 dinner credit because she would have done that for us if she had been made aware of our issues during our stay. I fail to see how that’s my problem, when I followed their protocol and immediately called in our complaints upon checking into the property. I followed up three more times via phone call to their office during our three night stay. Her staff are to blame for the issues not being brought to her attention, because I was very clear in my request that someone show up to assess the property and provide resolution. Finally, she offered us 20% off a future booking, which I told her we would not be using because of our complete lack of faith in her, her staff, and her business practices. My case with the Better Business Bureau has been closed as UNRESOLVED due to the business not responding to my formal complaint. If they have nothing to hide then why am I now blocked on Facebook and my initial post with our photos and review deleted due to them blocking me. I could go on and on with reasons why you should NOT BOOK WITH RYSON!

f I could give this company a negative 5, I would! We have rented a home for July, 15th - July 19th. Unfortunately, Hurricane Beryl has hit, one week before our vacation. I have a friend who lives on the same street and they have been told they will be without power for 2 weeks at the earliest, homes are missing roofs, etc. When I called to ask what the protocol is and if our home was in any condition to stay, I was told I would find out 1-2 days before we check-in, as this is "a day by day process." We were told we will not receive a refund because this is an unforeseen circumstance (if they have to cancel). I understand not receiving a refund if I cancel, however, if they cancel, I should receive a refund or be moved to another property. I am in a situation where I am unable to plan another vacation because they are unwilling to work with me, unwilling to check the property, unwilling to contact the owner, and told me they would contact me 24-48 hours before my 4 pm check in time. Their customer service is terrible! I 100% do NOT recommend using this company.

STILL WAITING FOR A RESPONSE My family rented TWO beach homes 2 weeks ago. This was my second time using one of their properties. This time I stayed in NEPTUNES SANCTURY. The house was FILTHY and ROACH INFESTED. When we arrived at the home, the trash bins were FULL. Customer service said that someone would come by to get the trash but NEVER did. There was hair in the Master bathroom and bed. There were ROACHES all throughout the 2nd floor, the kitchen, including INSIDE the refrigerator! I have photos and video and numerous text messages to prove all this. Our private chef spent most his time killing roaches while trying to provide a sanitary meal! RYSON and VTrips has yet to contact me about a resolution. I keep getting bullsh** answers with NO RESOLVE. After spending nearly 4K for 2 houses for 3 days, you would think someone would give a SH**. Never do business with them!