Gallery FurnitureReviews of galleryfurniture.com

I don't think there furniture is work buying, especially if you're still paying for it,and theres no warranty after a year, sinking in

We got a twin over queen bunk bed and it’s the worst bunk bed I have ever seen. It shakes like crazy even you give it a little push, how can you sleep on it? Tried to complain and no one reply, DO NOT BUY FROM GALLERY CANADA!!

I ordered two large sets of outdoor furniture (Gallery range) from Furniture World, with the understanding that delivery would take approximately seven days. This was a key factor in our decision, as we needed the furniture in time for our son’s 2nd birthday party at home. We received a text from their delivery company, Arrow XL, allowing us to schedule our preferred delivery date — we selected Tuesday 22nd July. However, at 8:04am on the morning of delivery, I received a message advising the delivery had been cancelled as the goods hadn’t been received. I had taken the day off work specifically to receive the order, resulting in a lost day’s wages. What followed was incredibly frustrating — I was passed between Furniture World and Arrow XL, with neither party taking responsibility for the issue. To make matters worse, the next available delivery date offered was 28th July, which is clearly too late. Overall, a deeply disappointing experience and a clear example of a company failing to take ownership — leaving the customer to absorb the impact. I would strongly advise against using either company if you’re expecting a reliable and professional service.

Took $975 and never delivered the order. nor have they given a refund.

This place is an absolute scam and needs to be shit down for good. My mom ordered two sets of twin beds and she never gotten them. She wants her refund, her money back. She being patient but can't keep on longer. Give her money back. They service is horrible, they don't even keep her updated via email or phone and want have a nerve with this stupid policy, saying that "All sales are final and cannot be done." Like What? I don't think so, not today. Give us our money back, and we want it back now! They only say that they're working on it. It sounds like a broken record or robotic. They play to much. They think this is a joke? It's not, we're talking about $821 dollars here. That goes on something as a good use and them with all that nonsense like fiddle fadding. Stop playing and get the job done. Or give us our MONEY BACK!! I know my mom is really sorry for this mistake.

I ordered a sectional October 9th. I got the run around for 10 weeks and was then told my sectional was unavailable on December 17. So I ordered another and was told it would be at the store January 14 and delivered today January 16. I called the store and I will not be getting my sectional today. They said they will not be delivered until January 31st now. This is the worst customer service I have ever received. The woman who calls herself the manager of the store has no communication skills and I am unsure she knows what customer service is. I need a dining set but will not be dealing with these people. Do not shop here unless you want to wait months for your product!

BUYER BEWARE: If I could give this place zero stars, I would. They sold me a used bed that had clear divets in it from other people using it, but advertised it as new. When I asked them to swap out, their customer service representative, Billy, refused. When escalating to “Mattress Mack,” he hung up on me. I will never spend a dollar with this store again, and encourage you to think twice before you do too.

Why did i ignore the reviews about Gallery Home Furniture Halifax? I am so annoyed with myself. i read the reviews about them delivering second hand and damaged furniture, so i visited their warehouse in Halifax and i specifically chose the exact sofa that i wanted. i inspected it with a fine tooth comb and it was perfect. i asked more than once if this was going to be the exact sofa that they would deliver and i was assured that it would be. They asked me to pay there and then and like a fool , i did, even though i had read the reviews. Three days later, the delivery turned up at my home. i wasn’t there to accept the delivery, so my daughter accepted it. When i got home, i was devastated to find exactly what i had read about. Marked cushions. Even dirty feet marks on the bottom of the sofa, where someone had obviously been rubbing the back of their shoes on it. One of the cushions even had a broken zip . i contacted George , the person that i had dealt with and he assured me that the sofa that they had delivered was the exact one that i chose when i was at the store. i drove down to the store in Halifax and the sofa that i had chosen was still there on display. i was told that i was mistaken and that i must have damaged the sofa myself and that there was nothing that they could do about it. This company is definitely a scam . They have perfect sofa’s on display, but that’s not what they deliver to you, i feel so stupid because i had already read the horror stories about this company, but i took no notice. Gallery Home Furniture Halifax has robbed me.