Galactic ToysReviews of galactictoys.com

This company is a Scam. They cancelled my order and tried to keep my money. Had to get my bank involved to get my money back.

Bought a Mandalorian SH Figuarts figure for 130 dollars and the shoulder broke, realized it was crazy glued and previously opened. Did not get my money back or a new figure.

Ordered and item. Have not received parcel to date. Gave wrong tracking number. Very dodgy. Avoid. Scam

DO NOT BUY FROM THESE UNPROFESSIONAL INCOMPETENT Fools! DO NOT PURCHASE ANYTHING FROM THEM ON THE SHOP APP. THEY HAVE ZERO CUSTOMER SERVICE. NO PHONE NUMBER TO CALL. THEY MAKE MISTAKES ON SHIPPING ADDRESSES AND YOU WILL BE LEFT WITHOUT A PACKAGE AND WITHOUT A REFUND! THIS BUSINESS Deserves TO BE PUT OUT OF BUSINESS FOR TERRIBLE, LAZY BUSINESS PRACTICES. THEY TAKE ENTIRE DAYS TO REPLY TO EMAILS. I AM Reporting THEM TO THE Better Business Bureau and sueing them for not fulfilling the sale.

This website not only stocks their figures exceptionally slowly compared to other vendors but they don't even list when preorder figures release and there's a 20% fee for an order cancellation! The only way I found to cancel orders is through email which is ridiculous when vendors such as Amiami or amazon let you cancel through the website. You're better off using Crunchyroll store, amazon, bigbadtoystore, or amiami when it comes to figures.

Great place to order from! They e mailed back same day as to my inquiry via email. I will be doing more business with them in the future.

Had a great experience with their customer service and the price is right. Thanks again!

Wish I had taken a moment to pause and read the reviews. I ordered from them instead of amazon because I was trying to support an independent business. I ordered on Friday morning and paid for 2 day expedited shipping. They didn't even mail it until Monday afternoon. So I didn't get the items in time for my daughter's birthday (Tuesday). When I called and asked to cancel my order before it even left their business they wouldn't let me and then told me I had to pay to have it shipped back and pay a 20% restocking fee. Ugh. Terrible service.