Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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41 reviews
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From yoga & fitness supplies to organic household goods and sustainable living tools, Gaiam is your source for products to help you live a healthy, green lifestyle. Buy yoga mats, green cleaners, fitness gear and photovoltaics from the leader in green living.
Gaiam (gaiam.com) has 41 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 39 reviews with 1 star · Clear filters
The yoga bag I purchased on the 28th of July never arrived from gaiam.innovations.com.au. No confirmation email. Have contacted their facebook, sales email, and info email. No reply back. If this is not a scam I don't what this is. They took my money - but never send anything to me/ or even any email/ follow up. I will raise a consumer complaint. Shame on you!
By Mia Y.
My yoga mat never turned up. And now I've read these reviews I realise it is a scam. How disappointing when it was such an investment into learning such a beautiful practice. How could people scam others like this.
By Sarah W.
So disappointed in this company, please don't make the same mistake as me. As many have already stated, I wanted to use them directly instead of through Amazon and boy, was that a mistake. They charged the full amount to my card, and the product hasn't arrived. Worse still, they don't answer any e-mails and have no phone number so I feel like I've been robbed to be perfectly honest. At least through Amazon I would probably have got my money back :(
By Katy
Do NOT order ANY excercise Ball Chair from this company..total joke. They will tell you "Oh just need to inflate the ball more." NO, this tiny ass ball falls thru the dam chair and WONT get any bigger~ Then they curve you when you try to get a refund. Returns only if unopened"??? Who TF does that? So I just look at the dam box and decide it aint for me in order to return the janky ass thing??? GTFOHWTBS!
By A R.
Steer clear. Dealing with them was a surreal nightmare.
By Darla B.
Do not BUY!! Use at own risk! Too many problems with product. This is what I received from their customer service: From Customer Service (GAIAM.COM & SPRI.COM) Jun 18, 2020, 8:44 AM CST Hello Angie, I'm so sorry but we're no in a position to help with repairs. As stated on the instructions for this item "This product is sold without any warranties or guarantees of any kind and manufacturer and distributor disclaim any liability, loss or damage caused by its use." My apologies! Please note we are experiencing a high influx of emails. We are doing our best to answer emails within 72 business hours. Our business hours are M-F 8am to 5pm. Sincerely, Brittany Customer Service Supervisor - Gaiam.com / Spri.com
By Agripina H.
They took the money the same day I order. More than 2 months after I am still waiting for my order and they never answered me. Funny thing is that I didn't want to order on amazon and give a chance to a company which seemed ethical. At the end I just find the worst company ever.
By Agathe B.
Awful customer service. Ordered 2 sets of dumbells and they shorted me a single dumbell. They charged me for 4, sent me 3. When I emailed them it took days to get a response. When. They did they sent me the confirmation shipping. No kidding! I received the order you just didn't give me what you charged me. Once I did get a rep to respond the finally refunded me. But won't let me return to single dumbell. I can't order another since they are out of stock. Plus, the once on stock they are black and the one I have is orange. This was supposed to be a gift.
By Jody
