G-Force EbikeReviews of g-forcebike.com

I bought the bike on 20.03.2023 and comes with a front wheel out of alignment and the brake pads being in touch with the brake disk. The seller sent me back a link to do the adjustments by myself. Now I have an electric issue: the problem that I have is the rear light more exactly. When I turn the display on, the rear light is staying on with no pressing the break . When I press the brakes the rear light becomes brighter as normal but is not switching off when I release the brakes. I've sent the email to the seller to report the problem but doesn't respond. Even the phone number provided doesn't exist. Stay away by this seller. I thought it is serious brand but I've got trapped.

Had the G-Force T-42 for around 8 weeks until it ran into an 'error 05' that prevents the pedal assist and throttle from working (essentially making it a normal bike). I tried calling the customer service, never got 1 response (the number is just there for show) and e-mailing was also a horrible experience. It seems they really go out of their way to avoid interacting with you. Would heavily recommend to avoid purchasing any bikes from them.

Purchased a ZM e-bike then realized seat height was not correct for me. Tried contacting them by calling phone number on their web page and no luck. Immediately sent e-mail to customer support to cancel order and was told the following day it was shipped, it was not. Received ZM bike today May 3rd 2023 and requested a refund and was told that there would be a 25% restocking fee and that I would have to pay for shipping. Their web site clearly states FREE RETURNS within 14 days of distribution. Buyer beware this company is not honest, will not honor their RETURN POLICY. Customer service is horrible.

I bought a bike about 2 months ago ,I paid to get it set up. Currently having battery issues .G forces customer service is non existent,and please don't try to call customer service I've called hundreds of times they have yet to pick up. To keep it short it has been a nightmare buying this bike please please don't buy a bike from them u will regret it the minute something goes wrong with the bike I guarantee you.

Update- They gave me a refund for the bike but yet to process my refund for the battery. They said once I sent in the battery I would get it. They received the battery and lo and behold there’s another excuse why they can’t give me a refund immediately. This company is a joke and customer service is non existent. I wouldn’t buy a cup of water from them if it was free!!!!! Initially everything was great. I wanted an extra battery with my purchase of the T42 EBike but they were sold out. They let me know that they would be changing over to a different battery and when they'd be expected to be in stock. When the regular batteries were restocked they sent me an email letting me know that. I asked for a discount for the wait time for the batteries but was told no but i didn't mind. The replies at that point from support was within a few hours. I bought the T42 bike and spare battery on 5/23/2022 for $1539.00. Bike was due to be delivered on 5/26. They advertise 24 hour before any product is shipped. It didn't get shipped til the 25th. I had to contact THEM and ask what's the hold up. They assured me in was on the way on the 24th. On the 25 i asked what's the hold up and they said we ran outta your bike you ordered but we got more in its on its way. Frustrating that they lied and i had to reach out to them but whatever bike is due to be delivered on the 5/27 now. So this part isn't on them FED EX of course loses my Bike. So I like G Force know what's going on and they just keep saying wait a few days. At this point G Force support is now replying once a day. Im calling leaving voicemail and emails letting them know Fed Ex said they need to do a lost package on my behalf since they are the shipper. G Force keeps telling me to wait a few days. I let them know y'all already had me waiting and now fed ex don't know where my package is at this point either send me another bike and battery or refund me my money. That was on 6/1. I haven't heard from them since.

G Force 42: These bikes seem great till you need customer service from G Force. Mine is throwing a error 30 code ruined the trip I bought it for and no help from customer service. Do not call the number you will not get a response and email customer service will give you the run around. My bike had 23 miles on it. Buy another bike.

This bike never worked from day one....battery is faulty and the company won't do anything about it please don't buy