Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
72 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Together, we unleash fun.Assisting our customers in building their own DIY harmonious living spaces for people and dogs.
FXW (fxw.life) has 72 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 4 reviews with 1 star · Clear filters
I ordered a lower fence than I needed and wanted to cancel the order 3 hours later. The rep said they could not cancel it as it already shipped but said they would do an intercept. Well this as a lie. Now I'm getting a fence I can't use which I in good faith tried to cancel. It will cost more to ship this back than what I paid for it. Never doing business with this company again.
By Andy M.
Ordered on May 5, got an email on May 6 that label was created. Now on May 9 I got an email asking for a review of my product that was delivered, but my product has NOT been delivered & the tracking still just says label created!
By Tracey
These are not fences, they are overpriced dog pens. It's on the box. The stakes are only 2 inches longer than the panel. I had to spend $171 on stakes that were long enough to hold up the panels because they refused to send me long enough stakes.
By K K.
Response from FXW· Mar 24, 2025
Dear customer, We sincerely apologize that this product did not meet your expectations and that you experienced issues with customer service. We strive to provide quality products and support, and we’d like to resolve this for you. Could you please provide your order number? This will help us address your concerns more effectively. Thank you for your patience, and we look forward to assisting you further. Best regards, Irene FXW Customer Service
I wasn't offered any return options. This is still in the original box and has not been opened.
By Constance W.
