Great experience and a great…
Great experience and a great opportunity bring your business to another level.
By Matthew Tubbs J.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
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40 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Futurestay is an all-in-one automation dashboard that connects vacation rental supply to channels like AirBNB, VRBO, and Booking.com. Futurestay Smart Connections are built to solve today's challenges of instant bookings & OTA distribution by seamlessly automating all the pieces of a booking process. Futurestay works with your existing technology or replaces it altogether, to automate your business tasks.
Futurestay (futurestay.com) has 40 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
40 approved reviews, newest moderated first
Great experience and a great opportunity bring your business to another level.
By Matthew Tubbs J.
After almost 2 weeks, my order had not been updated. It was still showing shipping label created. I reached out. Customer Service responded that they were looking into it. After almost a month I finally got the product. But never received the puzzle that was supposed to come with it. Reached out to Customer service again. No response so far. Have not had Customer service this bad in a very long time. Can’t tell you if the product works. But I’m guessing since the Customer service doesn’t, it probably doesn’t either.
By cindy G.
Response from Futurestay· Oct 1, 2026
Hi Cindy. Roberta here from Futurestay. I think you may have us confused with another company. We are a software company for Short Term Rental hosts. If you have a Short Term Rental property and are either looking for software or have been in touch with our team regarding software and are not getting responses, please reach out to me directly at [email protected].
I'm unable to find any transparency or straightforward answers to questions I have, so I'm SCARED to create an account based on what customers say about over-control of listings, poor transparency & lack of customer service, or whether anything has changed to resolve these issues.
By Meredith M.
Response from Futurestay· Sep 17, 2026
Hi Meredith, We've searched our database and can't find an account or inquiry from you. We attempted to get more information through Trustpilot, but they were unsuccessful too. We want to clarify that we take transparency and customer support very seriously. Based on your review, you have not created an account or interacted with our team directly. We have made significant updates to our platform and service over the last 3 years, and we invite you to reach out to our support team directly at [email protected] so we can answer any specific questions you have and show you how we operate today.
Leo was fantastic, we worked together to see how we can migrate properties to another airbnb account in order to get access to the free trial. We even researched discount codes together to see which would be the most beneficial for our clients. Thank you- we will be bringing you more clients!
By Eazy Breezy H.
Response from Futurestay· Dec 3, 2025
Thank you for your 5-star review and kind words about the team - we love to hear how our staff members and their approach to providing great service make a difference! We strive to provide the best possible experience throughout our product and service. As always, please feel free to share any additional feedback or suggestions on future enhancements with us at [email protected]. Thanks for being a Futurestay advocate, and for sharing how Leo has helped you in your STR journey!
I had an unusual problem that needed a resolution. The Futurestay team presented an agreeable solution and implemented it. My experience with Futurestay had been very positive. I'm looking forward to our continued partnership.
By Angela S.
Response from Futurestay· Mar 17, 2025
Hi Angela, Thank you for the kind words. I loved the out-of-the-box solution the team presented for your account, and love to see how their treatment of our hosts as individuals (rather than account numbers) makes a difference in their lives and ability to succeed in the Short Term Rental industry. Roberta
They have a process to meet their customers needs. I was totally stuck with developing my web page and did contact Futurestay.com and Leo did answer all my questions and give me guidelines. However, since this was my first time I had to contact them again and was so lucky to get Leo again and he did lead me through the whole thing. Very professional and patient so now my page is online and everything working well. Thanks
By Solfridur G.
Response from Futurestay· Mar 17, 2025
Thank you for your 5-star review and kind words about the team - we love to hear how our staff members, and their approach to providing great service, make a difference! We strive to provide the best possible experience throughout our product and service. As always, please feel free to reach out any time you need help, or would like to share any additional feedback or suggestions on future enhancements with us. Thanks for being a Futurestay advocate!
All of the staff to whom I spoke were very helpful. They made me feel that my little BnB was as important to them as a huge resort. The details that made my listing better were so helpful and really, quite logical…..I just could not see it. I will use their recommendations and I hope to increase my business! I really appreciate all the time they spent with me.
By Kathleen Mahan W.
Response from Futurestay· Mar 17, 2025
Thank you for your 5-star review and kind words about the team - we love to hear how our staff members, and their approach to providing great service, make a difference! We strive to provide the best possible experience throughout our product and service. As always, please feel free to share any additional feedback or suggestions on future enhancements with us at [email protected]. Thanks for being a Futurestay advocate!
Leo was clear with the objectives of the discussion..and explained well every question i raised with him...very knowledgeable indeed!! looking forward to working with Futurestay when you do launch in the UK... cheers
By boon Y.
Response from Futurestay· Sep 26, 2024
Hi Boon. Thank you for the 5-star review and kind words on our staff member (Leo). We too are looking forward to our international expansion. Please feel free to reach out to us at [email protected] with any questions or suggestions in the meantime. Roberta