Actual Customer Service
Had a Human hiccup, Kayla has amiably resolves the issue. Kudos to Kayla!
By Jorge
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
949 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fuse offers the best replacement lenses for any brand of sunglasses. Over 50 colors and types of lenses including polarized, color enhancing, and prescription. Easy to install at home. Made in the USA. Custom lenses available. Free shipping on orders over $65.
Fuse Lenses (fuselenses.com) has 949 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
949 approved reviews, newest moderated first
Had a Human hiccup, Kayla has amiably resolves the issue. Kudos to Kayla!
By Jorge
This is the second set of lenses I purchased, and every experience is great from the delivery to their warranty. I recently dropped and scratched my new lenses and without question they send me a new pair.
By Carlos D.
Good service with prompt responses, and a great product. Whenever I need a new set of lens for any my sunglasses Fuse has my my business.
By Miguel Ostrowski Miguel O.
The products and customer service I received from Fuse Lenses were outstanding. I recently had cataract surgery and needed to update the lenses in my Wiley X and Ray Ban sunglasses. I had issues removing the lenses from the Wiley X glasses. Fuse helped me get those lenses installed and my favorite sunglasses back in action. Thank you Fuse Lenses.
By Michael M.
Emailed in early morning. Received a no-nonsense reply, the same day. They stand behind what they say. Very happy customer here.
By JPL
I needed replacement lenses and the customer service was top notch! I received a reply right away to my request for warranty. So quick and easy! Would absolutely purchase from this company over and over!
By Tara M.
Wife accidentally sat on her glasses and snapped the arm off. I emailed customer service and got a reply in less than an hour. Already have the replacement processed in the time it would take most companies to even reply. Great product and customer service is top notch. Other companies need to take notes.
By Bob
Great costumer service and fast response
By Jeremy L.