Great customer service
Great customer service
By Derek L.
Response from Fuse Lenses· Feb 20, 2024
Thank you so much for your support! We are happy to help!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
949 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fuse offers the best replacement lenses for any brand of sunglasses. Over 50 colors and types of lenses including polarized, color enhancing, and prescription. Easy to install at home. Made in the USA. Custom lenses available. Free shipping on orders over $65.
Fuse Lenses (fuselenses.com) has 949 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
949 approved reviews, newest moderated first
Great customer service
By Derek L.
Response from Fuse Lenses· Feb 20, 2024
Thank you so much for your support! We are happy to help!
Warranty processed so quickly and painlessly. Will never order from another company.
By Keller K.
Response from Fuse Lenses· Feb 19, 2024
Thank you so much for your support! You are truly appreciated!
Warranty Claim .. Service was impeccable.. Super easy & FAST .. in today’s world on complex transactions .. this company is a Breath of FRESH air !!
By Chad Y.
Response from Fuse Lenses· Feb 16, 2024
We are so happy that we could go beyond your expectations! We truly appreciate your support!
I worked the F-35 program as a systems engineer and understand the importance of the lens choice. In this case I ordered the PRO Midnight Blue lenses and found them to be dark. I put in a request to exchange them for the Rose Gold lenses. A Return Material Authorization was generated which covered the shipping cost and an order was also generated for the replacement lenses. The new lenses work great for the Florida sunshine, they are durable (sand tends to wear them out) and they are stylish. Great product and customer service.
By Clinton V.
Response from Fuse Lenses· Feb 15, 2024
I'm so happy to hear that we could find you another set that worked better! If you need anything else, please don't hesitate to reach out. We appreciate your support!
Finally a good customer service experience at Fuselenses.com. I emailed with an address issue and a coupon code issue. Within an hour or so I had a staff member email me back to help. A+ standard for excellent customer service. This a the company you'll want to do business with. Very happy customer.
By Debbie K.
Response from Fuse Lenses· Feb 14, 2024
We're so happy to hear that you had a great experience with Customer Service! Don't hesitate to reach out if you need anything in the future. We truly appreciate your support!
Great sun glasses and great service. I'll keep coming back.
By Kyle
Response from Fuse Lenses· Feb 14, 2024
Thank you so much for your support!
what made this great customer service is as soon as I realized I had the wrong lenses I contacted Fuse with my problem. They wrote back immediately and we started the process of replacement. I had ordered the wrong style for my Costas'. They suggested we exchanged lenses so that's what we did. Process very painless and rewarding. Thank you Fuse and Kayla.
By tom J.
Response from Fuse Lenses· Feb 14, 2024
We are so happy to help make this an easy process. Thank you for your support!
The customer support was amazing and reached out very fast. They helped correct my problem (which was my fault) with ease.
By _jg.fishing_
Response from Fuse Lenses· Feb 9, 2024
We are so happy to help! Thank you for your support!