Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
135 reviews
FurnitureetcSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlike many fly-by-night companies who open storefronts on the internet one day and are gone (with your money) the next, FurnitureETC has pioneered the business of selling furniture over the internet since 1999. We have thrived during the storms of e-commerce sales to serve as an anchor for shoppers looking for great home furnishings at unbelievable prices.
Furnitureetc (furnitureetc.com) has 135 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
135 approved reviews, newest moderated first
Everything worked out perfectly. I went to an Ashely Homestore and fell in love with some couches but they were too expensive. I did an online search for those couches and this company came up. It saved me lots of money!! Quick shipping as well for the same exact thing.
By Daniel Dela R.
Ordered a couch which ended up being over $200 less than at the store. Couch was delivered as promised and was in excellent condition, wrapped and protected. The only downside was there was no leeway in the delivery day or time - I had to take the day/time they gave me or wait additional time for the next delivery to my town. The delivery men forgot the tools to attach the feet of the couch but went to a local store and got the necessary tools to finish the job. Very nice and professional. Would recommend Furniture ETC.
By Laura B.
Had no problems at all.
By Toni
Best price I could find on the couch I was looking for. They estimated 3-4 weeks for delivery but the couch was delivered in only 1 week and they were great with communication. Very happy with my purchase.
By David B.
We love our new couch! It is really comfortable and works perfectly for our space. We ordered it from FurnitureETC - they kept us in the loop about shipping and delivery. We had no issues. Would recommend.
By maggie S.
The price was 25% less than the furniture store. White glove delivery.
By Ken C.
Great price, easy transaction. Really great communication throughout. Delivery was on time and team did a good job getting it loaded into the house and all set up. Very happy.
By Andrew
It is such a hassle to return a purchased. The return shipping and handling fee triple in comparison of what the company paid. My total order was $360 and the shipping and handling fee that they paid was $74. IN order for me to return my items it would cost me $320. Please know the return policy before you buy. They are not willing to negotiate. If I paid that fee, I would have paid for the items twice. Disgraceful. I will never purchase from ETC furniture again and my advice to anyone wanting to do business with them, know who and what you are dealing with and make an informed decision before you buy. By the way the product was gorgeous, customer service awful!!!!!
By Cynthia D. H.
