Shameful cancel policy
I was a customer for 5/6 years now, on 2 different companies. I now needed to cancel my subscription, but I intended to resubscribe in 6 months, due to a company restructuring. To cancel my subscription I needed to go through 6 different pages, click "CANCEL" 6 times, with the last button having opposite colors than the previous 5, tricking me one last time not to cancel. Needless to say, I will never resubscribe again, and this behaviour is shameful.
By Simone
Response from FunnelKit· Jul 10, 2026
Thank you for writing this, and for the years you spent with us. We want to be clear about one thing: anyone who wants to cancel can cancel. It's available directly in your account, at any time, without contacting us, and we don't hold anyone to a subscription they no longer want. When someone does leave, we ask feedback about why. For a business, understanding why a customer is leaving is close to the most valuable thing we can learn . That's the entire reason those steps exist. Sometimes users are unaware or need to adjust their plans pricing and we present them way to do them there and then. That said, your experience of it clearly wasn't what we intended, and that's on us to look at. We're passing your feedback to the team that owns this and we will review it. As you can see from so many 5 star reviews which is testament to how passionately we serve. https://www.trustpilot.com/review/funnelkit.com?stars=5 If your restructuring settles and you'd like to come back in six months, you'd be genuinely welcome. All the best for your new endeavors.