Function HealthReviews of functionhealth.com

DO NOT GO WITH THIS COMPANY - My lab results were hemolyzed. No one reached out to tell me this for 4 weeks; after I followed up every week requesting my results. First they told me they lost my lab tubes. Customer service came back 5 days later to report the labs were hemolyzed then. Refusing to provide a refund. STAY AWAY

FSA eligibility was advertised but I did not get reimbursed - this was not an eligible expense according to my Trinet HR admin. So I did not use the membership and I requested a refund as soon as I found out that it was ineligible. Despite repeated requests in plain English in accordance with CA consumer protections, I never received one. Now it is renewing without my consent. They have stolen nearly $1000 from me. I need a refund for this year and last year's charges. They make canceling extremely difficult.

This is my second year with Function Health. Last year I went to get my lab draws and the Quest did NOT have my paperwork. The Greensboro lab tech was gracious enough to let me get in contact with Function and have paperwork sent and draw my labs as quickly as the paperwork came through. Today at the High Point location I went for my scheduled draw and again NO paperwork. At this location I was told I would have to reschedule when I had the paperwork or if I could get it wait on standby for my draw. I quickly got my paperwork from Function but it was quite obvious I was NOT going to be getting a lab draw any time soon as there were constantly arriving new patients who were taken as I sat and waited for an additional 45 minutes. I had driven an hour one way / 2 hour round trip. I had to schedule school drop off since my appointment was early. I had to miss 2 hours of work. None of this mattered. Yes, I got a “We’re sorry” from Function Health but sorry doesn’t fix the problem. There was only just “you’ll need to reschedule.” That means 4 hours total drive time. 4 hours missed work. Another day I’ll have to schedule child drop off for school. “I’m sorry” just is not good enough. The Quest Lab tech was absolutely no help and in my opinion rude. I know big companies do not care if they lose clients. They have plenty. What is one person. Just an I’m sorry I suppose. I write this to make you aware of their scheduling issues and complete lack of support if there is an issue. But you will get an I’m sorry.

Everything is with AI. There are so many errors. They charge hundreds of dollars extra for NY and NJ tests. They have a glitch on the website where if you do an add on they make you go on two separate appointments. Now they are reneging on the 2 tests that were promoted. That is right. They now say 'only one time getting bloodwork' - as if it is a perk, but the high price was always justified by the double test. I am entangled with them now and it is a nightmare. Use any other service unless you want to join me in this ai mismanaged mess.

Buyers beware! It is impossible to cancel your Function Health membership. I’ve been trying to cancel mine for weeks, and they are still going auto renew. Function Health and Mark Hyman are like a bad boyfriend who won’t let you break up with them. It’s pathetic.

This is not real healthcare service. It's some super shady test selling service. 1. Using them feels like sitting through Mexican timeshare presentation. I was trying to schedule my tests and was bombarded with ridiculously expensive upsale questions, which are impossible to skip. 2. There are no refunds even if you did not use the service at all. 3. They immediately enroll you into auto-renewable membership which can't be canceled without losing access to the service you already paid for. UPDATE: The response to false. They are pretending to not understand what I'm asking.

I just signed up and paid the $365 annual membership fee. Before I paid, the AI chatbot was exceptionally responsive and helpful. However, the moment the transaction was complete, the experience shifted. While completing the onboarding questionnaire and deciding against the add-ons for my labs, I received a "This page failed to load" error message after submitting the info to find a testing site in the area. So, there was no way to proceed with scheduling the labs. Since then, the chatbot—the ONLY form of communication provided—has gone completely silent and would not respond at all. There is no human to contact and no way forward to resolve the issue nor address my request to cancel the membership. It is incredibly alarming to be ignored by a company immediately after handing over a significant membership fee. Proceed with caution if you expect any service at all after you pay. Meanwhile, it’s $365 gone.

My quest lab smelled of puke. It took 5 weeks to get my results, and they all trickled in slowly rather than in 1 go. Was nerve wracking to keep refreshing, and I ended up worried about something that turned out to be totally normal. I also had a hard time interpreting my results, and wish they would do more than just send you the info -- I'm not a doctor and don't want to spend hours on ChatGBT trying to figure out if there is something wrong with me