FullyReviews of fully.com

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2.6/ 5

Poor

197 reviews

Fully2.6Poor

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About Fully

Fully makes and sells office furniture that is beautiful, well-built, and designed to create a healthy, supportive workplace where everyone can feel and do their best. Keep you body moving with our standing desks, ergonomic chairs and matching accessories so you can work and live more fully.

Fully (fully.com) has 197 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.

Also known as: fully.com
Website: fully.com
Category: Office Space & Supplies
Listed on The Fair Hearing: 2026

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Feb 12, 2021

Good product, troublesome delivery, okay customer service

I am editing my previous review, as I have finally got to built the Jarvis desk I had ordered from them. The desk is solid and well-built. Some small details could still be improved, for example internal cable routing would make it look nicer. Also, the headset is a bit flimsy when screwed into the board. As I wrote in my previous review, the delivery was very troublesome though. The desk comes in a 4-piece shipment, one of which got stuck at the UK customs for days. I understand Fully is not _fully_ responsible for that, but they could arrange a UK warehouse, or a 1-piece shipment, or use a different courier, or something else, to please UK customers better. Even when I received all four pieces of the original shipment, a cable (a fundamental part of the build) was missing. Alas, throughout the process it's been hard to reach the customer service (slow email replies and only a full voicemail box when I tried by phone), although when I was able to reach them, they were nice and finally Dora managed to fix all shipment issues. Four stars for the product itself, two stars for the delivery troubles, three stars for the customer service.

By Alessandro

Response from Fully· Feb 13, 2021

UPDATE: This review accurately reflects the unforeseen setbacks we encountered due to the Brexit transition. We understand these unexpected challenges negatively impacted the customer. We accept full responsibility for the mistakes that were made and are grateful for the understanding and patience. At this time, we’re proud to share we have hired many new Specialists for our Customer Care Team to reduce our internal response time to 1-2 business days and we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5 pm. We are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that lengthened our delivery times. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days. Original Response: We appreciate you sharing these concerns with us, Alessandro! While the new post-Brexit customs process is getting quicker, it is still taking shipments longer than expected to clear customs. Thank you for your patience in receiving the last package of your order. We're glad to know that it arrived via TNT. We are sorry to hear there has been a delay in receiving support from our team around the missing cables. We will happily ensure you receive this key part of your order so you can finish the assembly process and start enjoying the benefits of your standing desk. Thank you for getting the process started via email and phone. We'll send a message asking for more details to connect with you further and help turn your experience around.

Fully reviews

Showing 10 reviews with 3 stars · Clear filters

Apr 12, 2021
Long delivery but good service
The delivery took 3 weeks, this is way to much for the price we pay. Although the staff was nice and helpful. The desk is good too.
By Arthur M.
Response from Fully· Apr 12, 2021
Thank you for bearing with us through the delivery process, Arthur! We extend our sincere apologies that it took longer than intended for you to receive your order. We appreciate you working with our stellar Europe support team who helped make things right. Now that your standing desk is up and running, we hope you agree the enhanced work flow was worth the wait. Please don't hesitate to let us know if there is any further support we can offer, big or small. We want to make sure you are completely satisfied.
Feb 12, 2021
Good product, troublesome delivery, okay customer service
I am editing my previous review, as I have finally got to built the Jarvis desk I had ordered from them. The desk is solid and well-built. Some small details could still be improved, for example internal cable routing would make it look nicer. Also, the headset is a bit flimsy when screwed into the board. As I wrote in my previous review, the delivery was very troublesome though. The desk comes in a 4-piece shipment, one of which got stuck at the UK customs for days. I understand Fully is not _fully_ responsible for that, but they could arrange a UK warehouse, or a 1-piece shipment, or use a different courier, or something else, to please UK customers better. Even when I received all four pieces of the original shipment, a cable (a fundamental part of the build) was missing. Alas, throughout the process it's been hard to reach the customer service (slow email replies and only a full voicemail box when I tried by phone), although when I was able to reach them, they were nice and finally Dora managed to fix all shipment issues. Four stars for the product itself, two stars for the delivery troubles, three stars for the customer service.
By Alessandro
Response from Fully· Feb 13, 2021
UPDATE: This review accurately reflects the unforeseen setbacks we encountered due to the Brexit transition. We understand these unexpected challenges negatively impacted the customer. We accept full responsibility for the mistakes that were made and are grateful for the understanding and patience. At this time, we’re proud to share we have hired many new Specialists for our Customer Care Team to reduce our internal response time to 1-2 business days and we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5 pm. We are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that lengthened our delivery times. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days. Original Response: We appreciate you sharing these concerns with us, Alessandro! While the new post-Brexit customs process is getting quicker, it is still taking shipments longer than expected to clear customs. Thank you for your patience in receiving the last package of your order. We're glad to know that it arrived via TNT. We are sorry to hear there has been a delay in receiving support from our team around the missing cables. We will happily ensure you receive this key part of your order so you can finish the assembly process and start enjoying the benefits of your standing desk. Thank you for getting the process started via email and phone. We'll send a message asking for more details to connect with you further and help turn your experience around.

FullyReviews of fully.com

Rating distribution

What customers rate

About Fully

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FullyReviews of fully.com

Rating distribution

What customers rate

Fully reviews

Long delivery but good service

Good product, troublesome delivery, okay customer service

About Fully

More in Office Space & Supplies

Pencilguyshop

Focusmate

Standard Plastic Card Solutions

SVANTTO

Fully reviews

Long delivery but good service

Good product, troublesome delivery, okay customer service