Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
186 reviews
Full ShineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
100% human hair extensions directly from full shine's factory, save big on clip in hair extension, tape in hair extension, wigs, pre-bonded hair extension.
Full Shine (fullshine.net) has 186 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
186 approved reviews, newest moderated first
The company gave me a free upgrade due to my current option being out of stock which is amazing . I always love full shine hair .
By callie M.
Response from Full Shine· Mar 31, 2026
Thank you so much for your kind feedback! We’re delighted to hear you appreciated the upgrade. We will continue to maintain high-quality products and strive to improve our service to ensure the best experience for our customers.
After two years of loyalty to this brand, the Butterfly Weft (Virgin XO Invisible Weft) was a total letdown. Despite a professional install, the hole placement creates a visible "lip" that makes the extensions look completely unnatural. When I reached out, the company was dismissive, providing inaccurate info and eventually blaming my "head size" and "scalp flatness" for their design flaws. Their own website instructions even contradict the product I received. For an expensive, unusable product, they offered zero resolution. Don't waste your money, plenty of other brands offer higher hole placement for a seamless, gap-free finish.
By Debra R.
Response from Full Shine· Mar 30, 2026
Hello, Thank you for sharing your experience and for your loyalty over the past two years. We sincerely apologize for the frustration caused by the fit of your Butterfly Weft (Virgin XO Invisible Weft). After reviewing the installation photos you provided, we noticed that a few microbeads were positioned slightly too high or applied more tightly than the others, which may have caused the two areas not to lay flat. To help improve the fit, we suggest the following: 1. For longer wefts, try dividing one loop into two shorter sections; shorter sections often lay more smoothly. 2. Use a tool similar to a clip or flat applicator to gently press the PU strip into place, helping it sit flat and soft. 3. While installing, gently pull and secure surrounding hair. After every 2–3 beads, check and adjust the weft to ensure it remains flat throughout the process. We hope these tips help achieve a more seamless look. We truly value your feedback and are here to assist further if needed. Best regards, Fullshine Customer Service Team
BUYER BE WARE********* I received my order and reported the issue the SAME DAY it was delivered because the product is NOT wearable, and defective. The topper has clear construction defects, including FOUR LARGE, visible stripe sections ON ONE SIDE ONLY and an unnatural, uneven,bulky parting area. This is NOT a matter of personal preference, it is a quality issue that makes the product unusable. There was not a “white hygiene sticker,” (had item been quality checked they would have noticed that ) and again that is irrelevant. The defect was reported IMMEDIATELY upon delivery. A hygiene policy does not override a same day documented defective product. This item should not be resold to another customer in this condition! So what does a white sticker in hygiene have anything to do with a refund!! Shame on you! I am a cancer patient, what I received is ridiculous! Photo attached. 19 emails with documentation supporting my complaints! Disputing through PayPal (Edit to post)PS: Now that my review was posted, and I was able to read others. It clearly speaks for itself. The company POSTS a response to the POSITIVE reviews, but NOTHING to the dissatisfied customers! There’s the proof of your “customer service” IF YOU WANT TO RISK IT, BE INFORMED, IF YOU HAVE ANY PROBLEMS OR WANT A REFUND, NOT HAPPENING WITHOUT BEING COMPLETELY INCONVENIENCED WITH A FORMAL DISPUTE WITH YOUR FINANCIAL INSTITUTE. 3/30/26 REQUESTING A FULL refund for a product that cannot be worn by anyone on the SAME day I received it I contacted your company. I supplied you with a CLEAR photo depicting, that ONE SIDE ONLY,HAS FOUR large stripes, and the other side blended. IT LOOKS LIKE TWO DIFFERENT WIGS WERE SEWN TOGETHER. I requested a prepaid label to return the DEFECTIVE product TO YOU IMMEDIATELY, WHICH I HAVE IN WRITING IN THE DISPUTE I SENT YOU. YOUR response on a community review board is to ACCUSE ME of wanting AND ATTEMPTING TO defraud your company, only substantiates the business you are running!
By K K.
Response from Full Shine· Mar 30, 2026
Hello K Kerr, We sincerely apologize for the frustration this situation has caused. To clarify, all hair toppers are inspected before shipment, and the one sent to you included the white hygiene label. When we requested photos, you provided only one photo, which did not show the base area with the label. At the time of delivery, you did not report that the white label was missing. Regarding the defects you mentioned, we are unable to confirm them, as the product matches the images on our website. No additional photos were provided showing the uneven or bulky areas described. Please note that the item was a clearance product, clearly listed as non-returnable. Out of understanding, we agreed to assist with a return, but we still need clear photos of the white hygiene label to proceed. Opening a dispute before providing the requested documentation suggests an attempt to retain the product while seeking a refund. We remain willing to resolve this professionally once the necessary photos are provided. Best regards, Fullshine Customer Service Team
These are actually what I’ve used for years and are perfect they work for everyone’s hair type. I hope they stay affordable is all I know.
By Cody S.
Response from Full Shine· Mar 30, 2026
Thank you so much, Cody! 😊 We’re thrilled to hear you love them and appreciate your support. We’ll do our best to keep them affordable for everyone! ✨
I PLACED AN ORDER ON MARCH 6, PAID FOR EXTRA EXPEDITED SHIPPING. DUE TO THE PACKAGE NOT LABELED CORRECTLY, IT WAS STUCK IN CUSTOMS. AFTER THE RUN AROUND WITH FULLSHINE AND FEDEX. I REFUSED THE ORDER, TOLD FEDEX WHEN THEY FOUND MY PACKAGE TO SHIP IT BACK TO CHINA. FULLSHINE REACHED OUT TO FEDEX AND TOLD THEM TO SHIP IT TO ME AFTER I ALREADY STATED TO SHIP IT BACK. NOW AFTER 15 DAYS FROM THE ORIGINAL DELIVERY DATE,ITS BEING DELIVERED, IM AT WORK, I CANT REFUSE IT. FULLSHINE HAS NO CUSTOMER SERVICE. THIS STARTED BECAUSE THE PACKAGE WOULD NOT CLEAR CUTOMS BECAUSE OF THEM. THE DATE I NEEDED THIS ORDER HAS SINCE PASSED. I DONT NEED IT ANYMORE AND BECAUSE FULLSHINE DOESNT CARE WHAT THERE CUSTOMERS GO THROUGH NOW I HAVE TO DEAL WITH A RETURN. AND APPARENTLY I AM NOT THE ONLY ONE WITH SHIPPING/RECEIVING PROBLEMS. I WILL NEVER DEAL WITH FULLSHINE AGAIN!!!!!!!!!!!
By DENISE
Response from Full Shine· Mar 30, 2026
Hello, we sincerely apologize for the inconvenience this has caused. As we explained earlier via email, we did not instruct FedEx to continue delivery—the package itself could not be intercepted. FedEx informed us that due to congestion at the Memphis transit center, the shipment could not complete customs clearance there and was sent to the destination hub, where it required a second customs clearance process. This second clearance caused the delivery delay, which is unfortunately beyond our control. FedEx is actively handling the situation, and once we receive your returned package, we will promptly process your refund. We truly regret the difficulties this situation has caused you and appreciate your patience.
Just ordered mine! Sister has some and loves the quality! I can’t wait to try them, I’m so excited! :)
By Antaranie W.
Response from Full Shine· Mar 30, 2026
Thank you, Antaranie! 🎉 We’re so excited for you to try them—can’t wait to hear what you think! Enjoy your Fullshine experience! ✨
For the price you get an AMAZING QUALITY and an AMAZING PRICE! I began purchasing chip ins, loved them so much i decided to commit to fullshine wefts, been wearing them for 3 month and still beautifully installed ❤️ going to give the ktips a try on a client and am so excited! I am pleased to also write my experience with their customer service when my package was returned to sender because of a shipping error fullshine reached out to ME! very quickly and asked for an alternative address and promptly reshipped at no extra shipping cost and followed up making sure I recieved my order! I dont think I've had a company go above and beyond for me as a customer before!!! Rate FULLSHINE A 10000/10!!!
By Mariah C.
Response from Full Shine· Mar 30, 2026
Thank you so much for your incredible review! ❤️ We’re thrilled to hear you love our products and that our team could provide a seamless experience. Your support means the world to us—enjoy your Fullshine journey! ✨
The service was great. They were out of my length so they sent me an upgraded bundle that was longer and contained more grams for free.
By Skeeter W.
Response from Full Shine· Dec 26, 2025
Dear Skeeter, Thank you so much for the 5-star review! We are thrilled to hear that you had a great experience with our service. Our team always strives to go above and beyond, and we are so glad we could provide that free upgrade to a longer, fuller bundle when your original length was unavailable. We hope you love your new hair! We look forward to seeing you again soon. Warm regards, Fullshine Support Team
