Extremely Disappointed – Avoid if You Care About Your Business
If you're running a serious business, do yourself a favor and stay away from Fulfillment Hub USA. We've dealt with fulfillment centers all over the world, and this has been by far the most frustrating experience. Zero communication: Emails and tickets go unanswered for days, sometimes weeks. I had to message staff (CEO and COO) directly on LinkedIn just to get a reply. No accountability: Our account manager disappears for long periods. Urgent shipping issues? Good luck getting a response. Delays and mistakes: Orders stay in "pending" for days with no updates. Packages are shipped late, mislabeled, or not at all. Disorganized operations: We've lost customers due to their lack of urgency and responsiveness — and we’re not a small-volume client. Broken promises: We were told they'd scale with us. In reality, they're overwhelmed and clearly can’t handle growth or high-volume accounts. 168 hours and counting: It's been over a week since our new stock arrived at their Miami warehouse. It still hasn’t been received into inventory. The PO is still marked as pending — and it doesn’t look like it's moving anytime soon. And on top of that, it's been over a month and a half that I'm trying to figure out who is actually in charge of packaging on their side. I’ve asked multiple times, emailed, and even tried calling — no one gives me a clear answer (if there is an answer). I’m literally chasing shadows to get a simple contact name to finalize proper packaging standards. That alone says a lot. They may look good on paper, but behind the scenes it’s chaos. FULFILLMENT IS SUPPOSED TO SOLVE PROBLEMS — NOT CREATE NEW ONES.
By Brahim Khalil Ben A.
Response from Fulfillment Hub USA· Oct 7, 2025
Hi there, We’re sorry to hear that your experience hasn’t met your expectations. Our team strives to maintain clear communication and dependable service for all clients, and we take every concern seriously. While we can’t comment publicly on specific account details, please rest assured that our fulfillment and support teams continuously monitor all inbound shipments, tickets, and client messages to ensure smooth operations. We’ve also recently enhanced internal processes and client communication channels to further improve response times and overall service quality. We’d be happy to review your case directly and ensure that everything is moving forward as it should. Please reach out to [email protected] with your account name or PO number so our management team can personally assist. Thank you for sharing your feedback it helps us continue strengthening the level of service our partners rely on every day. — The Fulfillment Hub USA Team